1st line it engineer

Location: Rotherham

Salary: £27,000- £32,000

DuoCall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between. Our aim is to be pro-active and form a partnership with our customers to continuously add value in order for them to succeed and focus on their business.

Responsibilities:

Customer support for all 1st line technical issues

Supporting customers with Microsoft 365, 3rd Party applications as well as other tools

Continually research, design and implement best practices across internal and managed customer environments

Configuration and maintenance of internal and customer firewalls, as well as other networked equipment

Maintenance and support of datacentre and cloud systems for internal and customer usage

Technologies you will be exposed to:

SonicWall firewall

Ubiquiti Unifi and EdgeMAX switching and routing