We are awaze, the European leader for holiday rentals, operating across multiple brands and high-volume websites including cottages.Business Process Analyst
The staycation market is booming, and we understand the need to have a seamless digital journey. We’ve got several long-established brands with a loyal customer base, supported by significant investment from our owner, Platinum Equity. We have a tech hub in Manchester and Copenhagen; this role will be based in Manchester with travel as required.
Working primarily as part of an established product team, the Business Process Analyst will be instrumental in analysing, mapping, optimizing, and supporting the core systems that underpin our guest experience and operational performance—specifically our reservation platforms, CRM systems, and telephony infrastructure. Aligning closely with Product Managers to gather future and operational requirements and to deliver new tech solutions, you’ll be proactive in identifying business challenges and looking for new ways of solving them, acting as the bridge between the business, the customer and technology.
Analyse current business processes across reservations, customer experience, customer lifecycle and customer contact systems to identify inefficiencies or opportunities for improvement.
reservation platforms, CRM tools, VoIP systems).
Map out workflows, process models, and use cases to support both technical improvements and operational training.
Monitor and report on KPIs related to process efficiency, customer satisfaction, and system performance.
Provide training support materials for staff on system updates and best practices.
The ability to work effectively in a multi-disciplinary team and understand how to contribute to all phases of the software development lifecycle
The ability to influence without authority and build stakeholders across all business functions
Understanding and experience of core development skills – architecture, testing and briefs
Strong problem-solving skills and excellent verbal and written communication skills (including at C-suite level) to resolve conflicting stakeholder opinions through data and analysis, in order to drive customer-centric change and transformation.
Experience working with CRM systems, Booking Engines and CCaaS
Competitive Base + bonus
Holidays: 25 days + bank holidays (plus the option to buy up to 5 additional days)
Holiday Discounts: Discount across all AWAZE UK brands
Pension: 4% matched
Life assurance: Hybrid working (min 2 day per week in our Manchester office)
Please get in touch, we'd love to chat:
com and let's chat today.