Job Description
We are looking for an experienced P&C professional who can build strong relationships, maintain a visible on-site presence, and work collaboratively with Centres of Excellence to embed people solutions.
The role supports a culture of unity, responsibility and quality, while helping managers confidently navigate a wide range of People & Culture processes and challenges.
Additional Information:
1. Travel is required, with visits to client sites 2–3 days per week
2. A full driving licence is required due to the travel requirements of the role
Key Responsibilities
3. Advise, coach and support management teams on all People & Culture matters
4. Lead employee relations case management, including grievances, disciplinaries, investigations and hearings
5. Support organisational restructures, service remodelling and TUPE activity in collaboration with relevant CoEs
6. Engage and liaise with trade unions where required, working alongside the ER Centre of Excellence
7. Provide policy and procedure guidance to managers to ensure compliance and minimise organisational risk
8. Implement and embed centrally led People & Culture initiatives and annual cycle activities
9. Collaborate with Centres of Excellence to deliver people solutions through structured project and change management
10. Maintain a visible and regular on-site presence across client locations
Professional and Personal Competencies/Qualifications
11. Proven experience managing a broad portfolio of People & Culture activities, including employee relations, change management and policy development
12. Strong, up-to-date knowledge of UK employment legislation and its practical application
13. Experience supporting organisational change, including restructures and TUPE transfers, with effective union engagement
14. Skilled in handling complex ER issues and facilitating constructive, outcome-focused conversations
15. Experience designing, implementing and embedding People & Culture initiatives aligned to business strategy
16. Confident providing clear, pragmatic and commercially balanced advice to managers and employees
17. Strong coaching capability, supporting performance improvement and professional development
18. Demonstrable ability to build trusted, productive relationships across all levels of the organisation
19. Clear and confident communicator, able to manage sensitive and complex situations with credibility
20. Degree-educated, CIPD qualified, or qualified by experience
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.