We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.
Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants
In 2016-17, we completed 4,239 investigations and 112 resolutions about 5,179 organisations. We upheld 36% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.
When an investigation leads to an upheld complaint, we seek appropriate redress for any unremedied injustice or hardship suffered by the complainant. This may involve an explanation of what went wrong, an apology, changes in procedures to prevent problems recurring and, where appropriate, a payment.
About the role
We are looking for an experienced, creative communications officer to join our small, busy communications team in central Manchester. You will work across both external and internal communications to support the team in promoting our service, engaging our staff, and protecting and enhancing our reputation.
You’ll be working across media, digital, social and stakeholder channels to deliver content that brings our work alive to a wide range of audiences and stakeholders, tailoring messages and style accordingly. You will also support the delivery of a variety of projects and events, ensuring tasks are delivered on time and to a high standard.
This is a varied and fast-paced role that would suit someone with a can-do attitude and first-rate communication skills.
We’re looking for someone with a track record of supporting the delivery of communications plans and campaigns in complex organisations. The successful candidate will demonstrate strong customer focus and will be comfortable working to tight deadlines and juggling a heavy workload. In return, we offer flexible working and generous annual leave entitlements.
Able to influence others, above all, you’ll be a great team player and keen to get stuck in and work collaboratively with your colleagues throughout the organisation.
How to apply
Applications should be submitted in the form of a CV and Supporting Statementvia our e –recruitment site no later than 10:00 am on 17th May. Interviews and assessments are due to take place on week commencing 21/05/2018
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