What You’ll Be Working On:
️ Leading and managing the end-to-end IT service delivery for internal and external clients
️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices
️ Overseeing incident, problem, and change management processes to ensure high-quality service levels
️ Managing relationships with key stakeholders and acting as the point of contact for service-related escalations
️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction
️ Monitoring service performance and implementing strategies for optimizing IT operations
️ Ensuring compliance with ITIL framework and best practices
What We’re Looking For:
️ Proven experience as an IT Service Manager or in a similar IT service management role
️ Strong understanding of ITIL practices and service management processes
️ Excellent leadership, communication, and customer service skills
️ Experience managing cross-functional teams and third-party vendors
️ Ability to analyze complex service issues and propose effective solutions
️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus
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