Corporate Front of House Assistant Manager
Central London (multi site)
Competitive salary up to £36,000 per year
Monday to Friday 40 hours (office-based role)
This isn't support. This is ownership.
We're looking for a Front of House Assistant Manager who thrives on the floor - a confident, hands‑on leader who takes full ownership of the day‑to‑day shift and keeps the experience flowing.
You'll lead teams across three buildings, supporting c.20‑25 Guest Services Ambassadors, and acting as the go‑to person on shift - highly visible, trusted, and ready to step in wherever needed.
This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.
Every day is different.
What you'll be doing
* Owning the day‑to‑day running of Front of House shifts across 3 buildings
* Leading from the floor - stepping onto reception, or onto the working floors, hosting and supporting in the moment
* Acting as the first point of escalation for team, service and guest queries
* Maintaining high standards across presentation, grooming and service delivery
* Coaching and developing the team in real‑time to build confidence and consistency
* Managing rotas, absence management and supporting payroll inputs
* Building strong relationships with clients, FM and service partners
* Spotting opportunities to improve and feeding insight into the Area Manager
What we're looking for
* Experience at Supervisor or Manager level in premium workplaces or hospitality
* A confident, bold and hands‑on leadership style
* Experience managing teams across multiple locations
* Someone who is calm under pressure, visible and solutions-focused
* Passion for guest experience, people and high standards
* Strong communication and relationship-building skills
* Highly organised with strong attention to detail
Essentials
* Office‑based, Monday to Friday role (Shift hours are between 6:30 am and 7 pm + ad‑hoc events)
* Based in London
* Comfortable travelling across sites as required
* Confident using workplace systems (Outlook, Teams, etc.)
Why join us?
* UK‑wide networking away days with peers across our business
* Opportunities to attend industry events and forums
* Genuine, structured talent development at every level
* Bespoke customer experience training and on‑site coaching
* Clear pathways into Area Manager and senior leadership roles
We don't just talk about development - we invest in it.
If you thrive on being in the moment, leading from the floor and making things happen - this is your role.
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