Overview
Egis is a leading global consulting, construction engineering and operating firm. We work with our clients across transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 22,000 employees in over 120 countries. Joining our Group means sharing our values as a people-first company, strongly committed to sustainability and innovation.
In the UK we’re delivering iconic projects that connect people and protect the environment, meeting emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients rely on us to solve complex challenges and drive climate-responsible growth that benefits communities, industry and the planet.
The M25 is one of our Flagship projects in the UK. It is the most used part of the UK Strategic Road Network, with over 200,000 vehicles per day. The network includes around 800 structures and 5 tunnels, requiring high performance, constant improvement and repairs to keep it operating smoothly. We’ve formed a Joint Venture project called Connect Plus Services (CPS) to widen, operate and maintain the M25 under a 30-year contract until 2039.
Role Purpose
We are seeking a highly experienced RMMS Confirm specialist to take technical ownership of the Brightly Confirm application and ensure it supports CPS maintenance, asset management, operational delivery and National Highways requirements. This is a specialist individual contributor role, not a people management position. The post holder will act as the key technical and business-facing expert for Confirm, working closely with asset leads, operational teams, the Digital Development Lead, Digital & Data, IT Operations and suppliers.
The role will assess business requirements, align them with Confirm capability, support implementation planning and help shape a future-proof roadmap for how Confirm is used across CPS. This includes understanding asset data from internal and external sources, supporting business-critical integrations, improving data quality, strengthening user adoption and ensuring Confirm is positioned as a core part of the wider CPS digital and asset management landscape. The post holder will provide expert guidance on system configuration, workflow design, data governance, testing, release readiness, integration reliability, supplier engagement and continuous improvement.
The role is the technical lead for the engineering approach to operating and supporting the Confirm Product as a live service, ensuring reliability, performance, resilience and scalability. The post holder will define and embed best practice for application operations, including monitoring, alerting, incident response, problem management and service optimisation. The role will act as the senior technical authority for application operations, setting standards and guiding engineers, suppliers and support teams. Input into the technical roadmap and recommended future Confirm functionalities that align with strategic direction.
Dimensions
* Financial responsibility: None
* Organisational: Key technical owner and subject matter expert for Brightly Confirm / RMMS across CPS.
* Interfaces: Key internal and external stakeholders that the role interacts with
* Internal: Asset leads, maintenance teams, inspectors, planners, performance teams, Digital & Data, Digital Development Lead, IT Operations, commercial teams, contract management, data governance, reporting teams and senior operational stakeholders.
* External: National Highways, Brightly vendor, contractors, integrators.
Accountabilities
* Confirm Platform Ownership: Take technical ownership of the Brightly Confirm / RMMS platform, ensuring it remains stable, secure, well maintained and aligned to CPS operational, contractual and reporting requirements.
* Business Requirements and Process Alignment: Work with asset leads, operational teams, planners, maintenance teams and business stakeholders to understand requirements and assess how they should be delivered through Confirm. Translate business needs into practical system requirements, process designs, configuration changes, data requirements, reporting outputs and integration needs. Ensure Confirm is used consistently, efficiently and in line with good asset management practice.
* Confirm Roadmap and Future Direction: Build and maintain a clear roadmap supporting Confirm implementation, optimisation and future improvement. Identify where Confirm should support future asset management, mobile working, reporting, data governance, National Highways requirements and wider CPS digital strategy. Assess opportunities to improve Confirm usage over time, including better workflow design, stronger asset data, improved reporting, reduced manual processing and more reliable integration with other systems.
* Asset Management and Data Governance: Develop understanding of CPS asset data, including how asset information is created, maintained, validated, migrated, consumed and reported across Confirm and connected systems. Work with asset leads and data teams to understand business-critical asset data from internal and external sources. Improve asset data quality, completeness, consistency and auditability across Confirm. Ensure Confirm data structures support operational delivery, contractual reporting, business intelligence, data lake use and future integration requirements.
* System Integration Management: Understand and support business-critical integrations between Confirm and other platforms. Support integration planning and issue resolution across systems holding or consuming asset data, including KOREC, Astrid, Impulse, ISF, Ultimo, GIS platforms, Power BI, mobility solutions and data platforms. Define integration requirements, data flows, ownership, validation rules, failure points, support processes and operational dependencies. Ensure integrations are reliable, auditable and aligned with business needs.
* Configuration and Workflow Design: Lead the configuration and optimisation of Confirm modules, workflows, forms, templates, inspection processes, work order structures, asset hierarchies, reference data and reporting outputs. Tailor Confirm settings and workflows to CPS operational processes and future asset management needs. Ensure configuration changes are documented, controlled and assessed for operational, reporting, data, integration and security impacts.
* Application Support and Release Management: Maintain and support the Confirm RMMS application, including troubleshooting, root cause investigation, issue triage, patching, release readiness and coordinated release management. Collaborate with Brightly, IT Operations, Digital & Data, developers and business users to resolve complex issues and prevent recurring problems. Monitor system performance, known issues, operational risks and critical dependencies.
* Testing and Quality Assurance: Identify testing needs and release readiness activity for Confirm changes, vendor updates, configuration changes, integrations and reporting impacts. Create test scripts, perform user acceptance testing, regression testing and release validation. Ensure changes are properly tested before affecting live operational users, business-critical workflows, reporting outputs or connected systems. Confirm with the business that changes are fit for purpose and ready for adoption.
* User Support, Training and Adoption: Provide expert technical support, coaching and structured training to Confirm users, including maintenance teams, inspectors, planners, asset leads, data analysts and management. Build strong relationships with users and create practical guidance to improve confidence, consistency and adoption. Identify areas where users struggle and work with the business to improve processes, training, configuration or support arrangements.
* User and Security Administration: Manage Confirm user roles, permissions, access controls, authentication arrangements and auditability. Ensure access is secure, proportionate and aligned to CPS policy, data protection expectations and operational requirements. Review access arrangements regularly and document system administration activity.
* Stakeholder and Supplier Engagement: Collaborate with internal teams, contractors, National Highways, Brightly and other suppliers to ensure Confirm supports strategic objectives and contractual obligations. Act as a key technical interface between the business, suppliers and technical teams, ensuring issues, enhancement requests, risks and priorities are understood, challenged and progressed. Build trusted relationships across groups.
* Continuous Improvement Leadership: Drive continuous improvement in how Confirm is used across CPS. Identify and support system, workflow and data enhancements that increase efficiency in maintenance planning, work scheduling, inspections, asset lifecycle management and operational reporting. Promote better use of Confirm within the wider CPS digital and data environment.
Qualifications
* Essential Skills
o Substantial experience with Brightly Confirm / RMMS or a comparable enterprise asset management platform.
o Experience as a senior technical specialist, application owner, product specialist, implementation consultant, service owner or application operations lead for a business-critical system.
o Strong understanding of highways maintenance, asset management, inspections, work management, mobile working and asset data.
o Experience working with business stakeholders and asset leads to assess requirements and align system capability to operational processes.
o Experience supporting or defining system roadmaps, implementation plans, service improvements or future development priorities.
o Strong SQL and data skills, including data validation, reporting support, data migration, data structures or operational analytics.
o Experience with GIS, APIs, mobile applications, BI platforms, data platforms or enterprise integrations.
o Experience working with developers or technical teams to understand business-critical integrations and data flows between systems.
o Understanding of testing, release readiness, change control, issue resolution and service improvement.
o Strong problem solving, communication, facilitation and stakeholder engagement skills.
o Ability to explain technical detail clearly to different user groups.
o Understanding of IT security, user access management, auditability and data protection.
* Desirable Skills
o Direct experience in National Highways, local authority, PFI, DBFO or major infrastructure contract environments.
o Experience with a Confirm vendor, implementation partner or enterprise asset management supplier.
o Experience with Korec, Astrid, Impulse, ISF, Ultimo, ESRI, MapInfo, QGIS, Power BI or data lake platforms.
o Experience supporting major implementations, migrations, upgrades or transformation programmes.
o Experience with Oracle, SQL Server, REST APIs or spatial data integrations.
o ITIL, Microsoft, SQL, GIS, business analysis or project management certification.
o Experience creating training material, running workshops and building user communities.
Additional Information
* Equality, Diversity & Inclusion We are an Equal Opportunities employer and value diverse candidates. Applications are assessed on experience, essential and desirable criteria, and suitability for the role.
* UK Working Requirement Please note, to be considered for this role, you must be based in the UK and able to legally work in the UK. We are unable to offer sponsorship for this position.
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