Fixed term (until March 2027) THE ROLE A vital front of house role, the reception is the first point of contact for Youth Zone members (children and young people aged 7 -19 years, up to 25 for those with additional needs) and their parents. You will be a key part of a welcoming and highly professional team who are positive about young people and will ensure that the Youth Zone functions to its maximum potential. Working across Warrington Youth Zone’s various sessions, you will be responsible for giving children and young people who wish to access the Youth Zone a warm welcome. You will be based in the reception area, ensuring young people safely enter and exit the Youth Zone, supporting vulnerable members sensitively as required. You will ensure that the Youth Zone database is used to accurately record the attendance of young people and take and record payments for sessions. You will manage phone calls and enquiries, recording and sharing information with relevant colleagues both effectively and efficiently. Warrington Youth Zone is open 7 days a week and the reception team cover sessions which run: • Monday 4.45 – 9.15p.m. • Tuesday 3.45 – 8.15p.m. • Wednesday 4.45 – 9.15p.m. • Thursday 3.45 – 8.15p.m. • Friday 4.45 – 9.15p.m. • Saturday 11.45 – 4.15p.m. • Saturday 4.45 – 9.15p.m. • Sunday 10.45 – 3.15p.m. • Sunday 3.45 – 8.15p.m. We have a variety of shifts available from the list above. Please note weekend availability is essential. GENERAL INFORMATION A range of part time & sessional positions are available, weekday evening and all weekend. Typical contracts range from 8 -24 hours a week CONTRACT: Fixed term (till 31st March 2027) / part-time hours There will be the opportunity for additional hours to cover holidays. Pension contribution of 3% once the earnings threshold is reached. Hourly staff - annual leave will be calculated at 14% of hours worked on a rolling basis. APPLICATION PROCESS - To apply please send a completed application form to: recruitment@wyz.org.uk In addition, please do let us know of any reasonable adjustments we can make to assist you in your application or the selection process. In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check. For information regarding how we process your data, go to https://warringtonyouthzone.org/privacy-policy APPLICATION CLOSING DATE: 6th March 2026 INTERVIEW DATE: 11th March 2026 Warrington Youth Zone reserves the right to close this vacancy early, if a number of suitable applications are received.