Customs Manager | United Kingdom | JR2504_0060
Join our amazing team in Birmingham!
YOUR ROLE
This role manages a UK-based team of Customs Specialists, with a strong focus on delivering exceptional customer service within a compliant and structured framework. It involves resolving issues efficiently, enhancing processes, and maintaining high service standards aligned with client expectations and regulatory requirements. By fostering clear communication and collaboration across teams, the role ensures a seamless customer experience while driving continuous improvement.
YOUR RESPONSIBILITIES
Leading a team of Customs Specialists in the UK and working closely with our Global Services Team.
Working within defined processes and procedures, operating within service level agreements and Standard Operating Procedures per customer with a high level of customer service and in a compliant manner in line with our AEO accreditation.
Identifying, classifying and resolving issues and exceptions.
Preventing future exceptions through root causing and implementing process improvement, training, and automation.
Managing escalations and having a clear process in place.
Tracking exceptions and reporting, highlighting trends and areas requiring focus.
Communicating with key stakeholders to ensure relevant teams are aware of issues and resolutions and any subsequent change in process.
Provide support to and lead a highly engaged and high performing team alongside Line Management and leadership responsibilities.
YOUR SKILLS AND EXPERIENCES
Strong knowledge of customs brokerage processes, compliance standards, and regulatory procedures.
Proven leadership and performance management experience, with the ability to foster collaboration and a high-performing team culture.
Exceptional customer service orientation with commercial awareness and experience in account management.
Skilled in root cause analysis, escalation management, and implementing corrective and preventative actions.
Demonstrated ability to drive continuous improvement using Lean methodology or similar frameworks.
Advanced analytical skills with experience in reporting, data interpretation, and trend analysis.
Excellent communication, stakeholder management, and expectation-setting abilities.
Highly organized, adaptable, and detail-oriented with strong problem-solving and time management skills.
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BENEFITS
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
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