Healthcare Support Worker - Centralised Advert - Banbury
Band 2 (NHS AfC) – Permanent – 37.5 hours per week – Full time
Contract: Permanent
Site: Horton General Hospital, Banbury
Salary: £24,465 per annum (pro rata)
Closing date: 24/11/2025 23:59
Contact: nursing.careers@ouh.nhs.uk
Job overview
We operate a centralised approach to our Healthcare Support Worker recruitment. As a candidate you only need to apply once but may be considered for multiple roles across the Trust.
Full timing opportunities for both experienced and aspiring Health Care Support Workers (HCSW) in the Horton Hospital.
Main duties of the job
Full training is provided; no previous experience as a Nursing Assistant or Healthcare Support Worker required.
As the Healthcare Support Worker you will:
* Provide personal care for patients, including washing, dressing, toileting, mobilising and feeding
* Assist registered staff to deliver high standard care to patients in the ward/clinical area, demonstrating compassion, kindness and sensitivity
* Support patients’ physical, psychological and social needs under the guidance of nurses
* Maintain a safe, clean and comfortable environment for patients, staff and visitors
* Show pride in the quality of care and learn from successes and setbacks
* Demonstrate commitment to the Oxford University Hospitals vision and values
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we build with patients, colleagues and the wider community.
Detailed job description and main responsibilities
The HCSW will undertake the following duties under the supervision of a registered practitioner:
* Assist all patients with personal care needs, empowering participation and maintaining privacy and dignity
* Perform clinical observations and accurately record and report any concerns to the registered practitioner
* Prepare patients, families and the environment for clinical activities, including setting up equipment
* Participate in initial assessment of patients’ needs under direct supervision
* Observe and report patients’ condition to a registered practitioner as required
* Monitor patients post‑clinical activity for safety and wellbeing
* Assess and monitor patients’ skin integrity and document changes
* Assist with food and fluid intake, accounting for special diets and nutritional requirements
* Encourage patients and families to share responsibility for health maintenance and promote healthy living
* Assist patients to mobilise safely using prescribed equipment and techniques, and conduct patient transfers
* Actively seek advice from registered practitioners when a patient’s condition changes
* Assist in caring for patients requiring end‑of‑life care, respecting spiritual and cultural needs
* Assist families/carers of patients receiving end‑of‑life care when appropriate
* Collect and manage specimens as requested, ensuring accurate labelling and transportation
Communication
* Contribute to handover processes to ensure continuity of care
* Communicate effectively with multidisciplinary teams, patients and carers using all methods of communication
* Greet patients and visitors with courtesy and respect, demonstrating sensitivity and empathy
* Orientate patients, families and visitors to surroundings, providing written and verbal information
* Answer telephone calls and bleep calls appropriately and efficiently, accurately relaying messages
* Use paper and electronic systems to retrieve and record patient information securely and accurately
* Apply principles of information governance and patient confidentiality
* Obtain consent for clinical interventions, reporting if not given
* Participate in ward and departmental meetings and discussions
* Support patients or families who wish to raise concerns or complaints
* Maintain professional boundaries and working relationships
* Inform patients, families and carers of delays where known
Additional information
Probationary period: 6 months (unless you already hold a contract with the Trust). COVID‑19 vaccination is encouraged but not mandatory. Shortlisting typically occurs within 2 weeks after the short‑listing process.
No unsolicited recruitment agency telephone calls or emails will be accepted.
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