Within the International Operating Model, the Atlanta-based restaurant design “Hub” defines Chick-fil-A's global design standards, guidelines and operational principles, then partners with each in-country “Division” on local application and execution.
In partnership with the Design Hub, this role will lead in-country division design partners and vendors in support of the development pipeline.
Job Responsibilities & Activities in support of the Restaurant Development pipeline:
* Provide design expertise for all Chick-fil-A location types including standalone drive-thru, high street and mall locations
* Ensure production of design deliverables produced by design partners including regional specifications adapted from the domestic performance standards
* Partner with Hub Design Leads and kitchen design team on back of house operational layouts, seating & décor plans, overall brand standards and design principles
* Clarify expectations for local Principal Designer and Design partners for restaurant design deliverable workflows and design guidelines
* Participate in evaluation of regional design partners’ capabilities
* Develop QA/QC process to drive accuracy of design deliverables and data points provided by design partners
* Provide feedback loops back to Hub for key restaurant design metrics
* Stay up to date with domestic US details, operational standards and design principles
* Assist in development of new design adaptations as applicable
* Provide regular updates, training, and evaluation of consultant design partners
* Effective coordination with domestic US stakeholders and key operational requirements
* Direct and train design partners on Chick-fil-A design requirements
* Stay up to date on industry standards as well as advanced workflows and technologies that will provide Chick-fil-A with a competitive advantage
* Partner with the Hub Program Lead to manage the relationship & performance reviews of regional design partners
* Partner with programme lead on procurement of materials and suppliers
Preferred knowledge, capabilities and mindset:
* Brand and restaurant design excellence with a preference for retail rollout
* Effective interpersonal skills. Cultural and emotional intelligence to engage with various personalities
* A hands on leader comfortable with personal accountability to become a reliable, trusted partner
* Embrace change, while identifying opportunities to provide clear, informed direction
* Curious and able to thrive in a collaborative, continuous-improvement environment where the focus is on what is right for the business, not who is right
* Process oriented with the ability (and patience) to effectively train teams of various skill levels and understanding
* Strong ability to work independently with wide latitude for unreviewed action & autonomous decision making
* Champion the Chick-fil-A brand standards, principles and processes
* Strong communication skills for distilling and sharing information (written and verbal)
* A working understanding of Virtual Design and Construction (VDC) principles is preferred
* Experience in leading architectural design processes
* Proven ability for coordination with multiple disciplines (Mechanical, Plumbing, Electrical, Structural, Kitchen, Fire) with an understanding of constructability
* Functional familiarity with key Autodesk design delivery products: Revit, BIM360, AutoDesk Construction Cloud, as well as complimentary products such as Bluebeam, PowerPoint and Smartsheet
Minimum Years of Experience
8
Travel Requirements
Quarterly
Required Level Of Education
Bachelor's Degree