Anderson Knight is recruiting a Customer Support Operator for a respected and growing company based in Glasgow. This role is central to delivering a high level of support to clients and internal teams by effectively handling incoming communications and ensuring requests are managed accurately and promptly. The position is fully office-based and operates on a 4-week rolling shift pattern, covering 5 days over 7 with a weekly average of 40 hours. The shifts include early, mid, and weekend coverage (detailed below). Salary : £26,200 Working Pattern: • Rotating 4-week shift pattern • 5 days over 7 • Mixture of early, mid, and weekend shifts • Example shifts include: o 08:00–16:00 o 10:00–20:00 o 08:00–20:00 (weekends) o Some weeks include weekdays off Key Responsibilities: • Professionally manage inbound calls, emails, and automated work requests. • Log service requests accurately using in-house and client systems. • Direct queries to appropriate teams/departments and manage follow-ups or escalations as required. • Follow client-specific scripts and procedures to ensure service consistency. • Support with ad-hoc administrative tasks and help ensure smooth departmental operations. • Collaborate closely with service desks and other departments to meet deadlines and SLAs. • Contribute to continuous improvement efforts across systems and service quality. Ideal Candidate: • Previous experience in a customer service or call-handling role. • Strong communication and interpersonal skills. • Competent in Microsoft Office and adaptable to multiple systems. • Able to multitask in a high-paced environment with attention to detail. • Team-oriented and proactive, with the ability to work independently. • Reliable and flexible to support shift coverage and department needs. To apply, please forward your CV in complete confidence.