Customer Service Advisor (Maternity Cover – Part-Time, 1 Year)
Location: Abbey Stadium Leisure Centre, Redditch
Hours: 24 hours per week
We’re looking for a friendly and reliable Customer Service Advisor (Maternity Cover) to join our team at Abbey Stadium Leisure Centre. This front‑of‑house role is all about providing excellent customer service and ensuring every visitor has a great experience.
Key Responsibilities
* Deliver outstanding customer service in line with our customer journey.
* Process enquiries, bookings and payments efficiently using our Perfect Gym system.
* Support swim school enrolments and maintain accurate customer records.
* Handle customer feedback and lost property professionally.
* Keep reception and foyer areas clean, tidy and welcoming.
* Communicate clearly with colleagues and customers via PA and radio systems.
About You
You’ll have previous customer service experience and feel confident working in a busy, customer‑facing environment. Strong communication skills and a positive attitude are essential. Experience in leisure, fitness or hospitality is desirable but not essential.
Why Join Us?
Be part of a supportive, friendly team making a difference in the local community. Enjoy opportunities to develop your skills, a free gym membership, and exclusive Rubicon Leisure staff discounts.
#J-18808-Ljbffr