Digital IT Technician
The closing date is 23 March 2026
Give IT support where it really makes a difference
Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting‑edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.
You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi‑million pound investment. From introducing enterprise‑wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision‑making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.
The role
As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users, and a key member of the IT Support team, you'll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first‑ and second‑line IT technical support issues, you'll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You'll also help to coach and support less‑experienced members of the team.
Main duties of the job
Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Digital IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.
The IT support teams provides 2nd Line IT support all trust locations and users and will coordinate the escalation of all non‑resolved incidents and service requests to the IT Support Manager. Assist in the day‑to‑day co‑ordination of work in own area. Provide specialist training for staff from own or other disciplines on own subject area, when required. Participate in an on‑call or out‑of‑hours service, when required.
Key functions will be:
* Maintenance of core data tables to ensure the availability of up to date and timely data information
* Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role
* Act as first line support for system users providing advice and guidance, resolving software problems where possible
* Assist in the production of a wide range of timely, verified information to meet ad‑hoc requirements
* Act upon own initiative with regards to issues/problems/trends relating to the day‑to‑day administration of the Vocera system.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
* Higher National Certificate / Diploma or equivalent or relevant experience
* Evidence of Personal Development
* Higher National Certificate / Diploma or equivalent qualification in an IT related subject
Experience/Knowledge
* Technical background in IT working in an Infrastructure support role
* Experience in working in customer facing IT service delivery environment
* Experience in the use of service desk systems and call distribution systems
* Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
* Working knowledge of backup, operational and service continuity processes
* Working knowledge of Local Area Networks / Wide Area Networks and Server Support
* Previous experience in NHS IT environment
* Knowledge of Internet / Intranet concepts
* Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
* Knowledge of IT Infrastructure Library (ITIL) Best Practice
* Project Management methodology
Attributes
* Provide and receive information on IM&T matters which may be complicated
* Ability to analyse situations / information to identify and resolve a range of problems
* Plan tasks and activities which may require adjustment due to variable workload / interruptions
* Collaborative approach and good team working
£27,485 to £30,162 a year per annum (pro rata)
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