Head of Quality, Safety and Improvement(16567)
Description
Head of Quality, Safety, and Improvement
We are easyJet – a FTSE-100 listed, multi-billion-pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
ØHave a strong background in safety-critical industries, ideally aviation, with experience in quality, safety, and continuous improvement
ØEnjoy leading teams, driving change, and shaping the future of operational excellence
ØCan be in our Luton head office 3 x per week
The Team
You’ll join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team is responsible for setting the policies and procedures that underpin safety, readiness, regulatory compliance, training, and continuous improvement for Ground Operations, supporting a safe and on-time operation across our network.
The Role
As Head of Quality, Safety, and Improvement, you’ll lead the QSI team to define and deliver strategy, standards, and policies for Ground Operations. You’ll manage the design and delivery of training, ensure regulatory compliance, and act as the primary interface with governing bodies. You’ll drive continuous improvement initiatives, working cross-functionally to optimise performance and operational readiness. You’ll also lead system improvements, oversee key change projects, and develop a high-performing team, all while maintaining a strong focus on safety and compliance.
Key accountabilities include:
ØDefining strategy for the QSI team to support corporate and operational goals
ØManaging the Ground Operations Quality, Safety, and Continuous Improvements Team
ØSetting and maintaining standards, policies, and procedures for Ground Operations, including key manuals and documentation
ØLeading the design and delivery of training in line with regulatory and departmental requirements
ØActing as the main interface with regulatory and governing bodies
ØDriving continuous improvement and operational readiness initiatives across the business
ØLeading system improvements and key change projects
ØDeputising for the UK AOC Nominated Person as required
ØLeading, managing, and developing the team to excel individually and collectively
Business Area
Ground Operations
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Ground Operations
Schedule
Full-time
Unposting Date
16/01/2026, 11:59:00 PM