Management & Leadership
· Taking responsibility for care provision in the home.
· Deputising for the General Manager during periods of absence.
· Managing the recruitment and training of the team; ensuring training targets are met and the team is competent in their roles.
· Managing rotas and ensuring that the correct skill mix and number of team members are on duty in line with the assessment of residents' needs and demands of the care home.
· Leading and inspiring the team to deliver relationship-centred outcomes in line with the charter, vision, and values.
· Taking responsibility for the undertaking and delegation of supervision, appraisal and performance management of the team, supporting them to achieve their potential.
· Leading the team to ensure they are aligned with the Dreams Care Homes vision and values.
· Ensuring regular communication with colleagues, residents, relatives, and external stakeholders.
· Ensuring that all regulatory and statutory requirements are met and company policies and procedures are adhered to.
· Ensuring any requirements of a clinical perspective from internal and external audits are actioned within the timescales required.
· Ensuring clinical and care team are adhering to the requirements of their codes of conduct which include the requirements for continued registration.
High Quality Relationship-Centred Care
· Leading care delivery in the home, to ensure continuous assessment, planning, implementation and evaluation of residents' care.
· Working in partnership to ensure compliance in the home is in accordance with internal and external regulations and requirements.
· Ensuring that an outstanding level of relationship-centred care, dementia care and clinical care is being delivered within the home.
· Ensuring pre-admission assessments are robust and comprehensive and completed in line with Dreams Care Homes policies and procedures.
· Ensuring relationship-centred care plans are developed and kept under review so that they are appropriate to the residents' needs and reflect the care being delivered, with care plans reflective of a process of ongoing assessment of need.
· Ensuring the safe management of medication is in line with Dreams Care Homes policies and procedures.
· Ensuring medication audits are completed in line with company policies.
· Ensuring care delivery is reflective of best practice guidelines.
· Having appropriate oversight of the induction process for new starters.
· Ensuring accurate clear documentation that demonstrates competency to undertake their designated role.
· Working in partnership with the home's lifestyles team to ensure that a suitable programme of activities and meaningful occupation is in place based on the Dreams Care Homes six senses framework.
· Ensuring the completion of any investigations, disciplinaries, negative feedback, root cause analysis in line with Dreams Care Homes policies & procedures.
· Supporting team members to achieve their potential through a robust process of Learning & Development.
· Ensuring revenue and income targets are met.
· Ensuring the appropriate delegation of duties to the most appropriate competent person/s.
· Overseeing the coaching and empowerment of the team to deliver a positive customer experience.
· Having full oversight of the Dreams Care Homes sales process to ensure all team members have the necessary skills to support optimum occupancy in line with the categories of care.
· Supporting the move-in process to ensure the residents' experience is positive, including completion of all required moving-in documentation and finances prior to admission.
· Ensuring all aspects of hospitality services are compliant with legislation and Dreams Care Homes policies and procedures.
· Communicating effectively with residents, relatives, team and external stakeholders to enable the delivery of relationship-centred care.
· Understanding, promoting and working within the Dementia strategy.
Health and Safety
· Ensuring the Regional Team is informed of any incidents in the absence of the General Manager.
· Taking responsibility for compliance with all Health & Safety legislation ensuring the completion of Risk Assessments and safe working practices which include the recording and reporting of any accidents, incidents, and near misses.
· Ensuring the equipment and environment is safe within the home.
· Maintaining continual personal development by attending and completing all training and qualifications (statutory, mandatory and developmental).
· Working within the company's policies, procedures and guidelines, in compliance with regulatory and legislative frameworks and in accordance with the Dreams Care Homes Charter and Vision.
Essential Criteria
· QCF Level 4 / ILM 4 in Management or equivalent (the qualification needs to be recognised by Social Care Wales for Welsh homes).
· Clinical shift Ttwice a week, or more often when required; able to cover RGN shift day and night, on call share between General Manager and Deputy Manager ,each week or two weeks.
· Flexible approach to requirements of the role & working hours to meet the demands of the care home.
· Competence in working with electronic systems which include Microsoft Office applications.
· Strong leadership and management skills.
· Ability to develop meaningful relationships.
· Excellent communication and negotiation skills including the management of challenging conversations.
· Influencing, listening and negotiating skills.
· Respectful and able to maintain confidentiality.
· Transparent, open and honest.
· Approachable with the ability to effectively build rapport with a diverse range of people.
· Ability to problem-solve.
· Commitment to delivering a high-quality service.
· Ability to effectively adapt to change.
· Ability to promote a professional image for the company at all times.
· Ability to travel to other homes where needed for training/support.
· Able to adapt to the Care Home culture.
Desirable Criteria
· Registered with NMC.
· Strong leadership and management skills.
· Ability to develop meaningful relationships.
· Excellent communication and negotiation skills including the management of challenging conversations.
· Influencing, listening and negotiating skills.
· Respectful and able to maintain confidentiality.
· Experience of working with people living with dementia.
Job Type: Full-time
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Licence/Certification:
* Driving Licence (required)
Work Location: In person