Location: Dummer, BasingstokeSalary: £28,000We are looking for a Service Assurance agent to triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients.ResponsibilitiesEnsure all faults are dealt with efficiently.Maximise efficiency. Monitor issues to define patterns and work to lessen these recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team.Identify own training requirements. Ensure all MI is updated. Skills and competancies requiredPositive can-do attitude. Strong customer service skills. Strong communication skills. Comprehensive industry knowledge. Great attention to detail. IT Literate. Decision making skills. Proven problem-solving attitude. Ability to coach others. Experience working in a problem solving environment. Interest in Technology and Innovation. Benefits21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 yearsExtra day off for your birthdayBuy holiday schemeEmployee Assistance ProgrammeFree onsite parkingEnhanced company sick payDiscounted retail vouchersReduced gym membershipAnnual salary reviewSCG mobile benefitEmployee referral bonusOnsite canteen offering free croissants and freshly made soupSCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.