MTrecs new career opportunity Our client are specialists In their market sector they are now looking to recruit a Customer Service Coordinator on a permanent basis. The Job you’ll do * The Customer service coordinator will support day-to-day business operations across customer service, logistics, and vendor management. * This individual plays a key role in ensuring smooth coordination between internal teams, suppliers, and customers. * Ideal candidates are highly organized, responsive, and proactive in problem-solving. * Respond to customer inquiries via email and phone. * Track and manage order status, delays, and issues. * Provide proactive updates and resolve complaints with professionalism. * Assist in planning and booking domestic and international shipments. * Coordinate with freight forwarders, warehouses, and carriers. * Track deliveries and maintain accurate records of shipping documents. * Liaise with vendors to confirm lead times, delivery dates, and order status. * Help onboard new suppliers and maintain up-to-date vendor information. * Support purchase order processing and confirmations. * General Operations Support. * Maintain accurate inventory or order management records. * Assist with data entry, invoicing, and reporting. * Help implement process improvements to enhance operational efficiency. About You * 3-5 years experience in operations, logistics, customer service, or supply chain. * Strong communication and follow-up skills (written and verbal). * Experience working with vendors, 3PLs, or internal fulfilment teams. * Proficiency in MS Office and familiarity with ERP, shipping, or order management tools * Ability to multitask, stay organized, and remain calm under pressure. * Positive, collaborative attitude with a willingness to learn and adapt. Desirable (but not required): * Bachelor’s or University Degree. * Experience in B2B operations or e-commerce fulfilment. * Knowledge of customs documentation or international shipping processes. The Rewards and the Benefits * Permanent job. * Competitive salary. * Opportunity to work for a growing business