Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
The starting salary for this role is £41,585 per annum, working 36 hours per week.
The Surrey Pension Team have started a new chapter with a refreshed vision and mission and ambitious plans for the future.
* Our vision: To provide our customers with a better tomorrow
* Our mission: To responsibly deliver a first-class customer experience by ensuring that we deliver the right benefits and services to the right people at the right time
Our newly redesigned workforce is integral to achieving our aims and ambitions for the future and we are looking for a Support Officer to join our team.
The role is hybrid with a weekly balance of remote and in person working 2 days a week. Our base is the Surrey County Council, Dakota building in Weybridge.
Our Offer to You
* 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* A generous local government salary related pension
* Up to 5 days of carer's leave and 2 paid volunteering days per year
* Paternity, adoption and dependents leave
* An Employee Assistance Programme (EAP) to support health and wellbeing
* Learning and development hub where you can access a wealth of resources
* Wellbeing and lifestyle discounts including gym, travel, and shopping
* A chance to make a real difference to the lives of our residents.
About the Role
You will be responsible for managing and coordinating administrative support to the Director LGPS Senior Officer and the Pensions Senior Leadership Team (PSLT), enabling them to deliver key service priorities aligned with the Surrey Pension Team's vision and mission. This includes organising meetings and away days across Surrey and beyond, managing diaries, coordinating PSLT meetings with detailed minute-taking and action tracking, and producing correspondence, reports and presentations. You'll ensure stakeholders are well-briefed and equipped for meetings, while maintaining effective relationships with internal and external contacts such as Members, officers, scheme employers, suppliers, and organisations like the PLSA, LAPFF and LGA.
In addition, you'll assist with raising and monitoring purchase orders and invoices, becoming a proficient user of the organisation's ERP system and other relevant software. You'll support recruitment activity when required and take ownership of the Pension Team forward plan, ensuring it is kept up to date and shared with the appropriate stakeholders. Your role is pivotal in ensuring the PSLT operates efficiently and is well-supported in delivering its strategic objectives.
Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :
* The ability to work on your own initiative, with solution-focused problem-solving skills.
* Proficient IT skills and the ability to learn new software quickly
* Maintaining effective working relationships with both internal and external colleagues and stakeholders, including Members, officers, external organisations, scheme employers, supplier and business representative groups, including the Fund actuary, and investment advisors.
* Proven written and oral communication and interpersonal skills
* The ability to manage a range of projects through to completion
To apply, we request that you submit a CV and you will be asked the following 4 questions:
* Can you give an example of a time when you had to work independently to solve a complex administrative issue? What approach did you take and what was the outcome?
* Tell us about a time when you had to maintain effective working relationships with a wide range of stakeholders. How did you ensure communication remained professional and productive?
* How do you ensure your written and verbal communication is clear and appropriate when dealing with a variety of stakeholders?
* Tell us about a project you managed from start to finish? How did you ensure it was completed successfully and what challenges did you overcome?
Before submitting your application, we recommend you read the job description & OurLife at Surrey handbook to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion, please contact Neil Mason via email or on MS Teams.
The job advert closes at 23:59 on 19/10/2025 with interviews to follow.
Local Government Reorganisation
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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