Imagine working for a company that is passionate about its peopleSamsung we approach everything we do with the spirit of a joyful pioneerdaring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise itour people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrowtechnology.We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.Think yougot what it takes? Join us, and discover your potential.Role and ResponsibilitiesWhat will this role involve?Samsung is much more than just great innovative products, itaboutcapturing the imagination of customers, fulfilling their expectations andgenuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in peoplehomes and on the high street. From capturing customerimaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.You may be involved in:Providing insight into improvements that can be made to enhance Samsung customer satisfaction.Monitoring of Contact Centre key performance indicators.Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.What do we need for this role?Enthusiasm for customer service and customer experienceDeep understanding and enthusiasm for communications across all digital channelsAn ability to empathise with our customersExcellent communication skills; Able to adapt message to audience in person, on the telephone or in written communicationsWilling and able to build relationships with people at all levels and across multiple departmentsAbility to represent Samsung in relationships with suppliers and partnersAbility to multitask, effectively prioritise and meet deadlines in a fast-paced environmentSkills and QualificationsBenefits of working here at Samsung include:Hybrid working - 3 days in the office and 2 days at home per weekBonus SchemePension contribution3 x volunteering days each yearFlexible Benefits - per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insuranceHoliday - 25 days per annum plus bank holidays and an additional day off for your birthday!Access to staff sales discounts on a wide range of Samsung productsAccess to discount shopping portalLocationThe majority our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.Want to join us?Donforget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year.Start date August 2026.