Supporting the work of the Jeweller since 2006
E-Commerce and Customer Service Assistant
Company: Treasure House Company
Location: Hatton Garden Office
Salary: Competitive salary based upon experience
Treasure House Company is a family-run wholesale business which has been servicing the requirements of the jewellery trade for 40 years. We pride ourselves on the quality & diversity of our products and the efficient service we provide.
We are looking for an E-commerce and Customer Service Assistant on a full time basis to join our busy team. To fulfill the criteria for this role, you will ideally have E-commerce experience and a passion for providing exceptional customer service. This role would also suit someone with knowledge of jewellery or a keen interest and desire to learn about our vast ranges of jewellery.
Key attributes:
* Knowledge or passion to learn about fine jewellery.
* A team player with outstanding organisational skills.
* Ability to work independently using your own initiative and a drive for problem solving.
* Excellent communication skills on the phone, via email and other media related platforms.
* Trustworthy, reliable and responsible.
* Computer literate, with full training provided on our bespoke in-house systems.
* A dedicated individual with the ultimate desire to see the business grow and succeed.
* Flexible and accommodating work ethic with a hands-on approach.
* Patient and determined attitude to challenges.
Your core duties will be:
* Serve as an ambassador for the company delivering the ultimate customer service for our online customers.
* Deal with all customer enquiries via email, telephone or other means.
* Process and package the orders received, assisting with quality control to ensure every element is correct before dispatch.
* Receive and verify returned items for quality control before crediting a customer.
* Assist customers with special enquiries, liaising with relevant production teams and taking responsibility for agreed timelines.
Details:
* Permanent, full time.
* Competitive salary based upon experience.
* Minimum of 33 days paid annual leave.
* Annual Bonus.
To Apply:
Please send your covering letter and CV to us by using the application form below.
About us
Treasure House Limited, now Treasure House Company, was incorporated in 1985. We are a family-run business, supplying quality products and outstanding service to the jewellery trade for 40 years. Our comprehensive range is widely admired in the trade, backed up by our state of the art computerised system, which gives us the edge on our competitors.
We continually search for the latest trends and styles to ensure that we can provide you with the most sought-after products throughout the year. Our consistently high stock levels in conjunction with our Next Day Delivery policy ensure you need never be overstocked.
Applying for a job: Please upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.
If we receive a high volume of applications, we may not inform you if yours has been unsuccessful. However, if we’re impressed with your application, we’ll let you know.
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