Our client close to Heathrow is looking for an Express/Time Critical Co-ordinator to work 4on 4off 7am to 7pm Purpose: Co-ordination of Express department Responsibility for invoicing & profitability Communicating with customers/ suppliers Core Capabilities: 1.Excellent communication and organisational skills. 2.A mature and professional manner. 3.Confidence with a computer including excel, CRM database and BoxTop. 4. Enjoy working with customers and building relationships. Must be able to work well within a target driven environment Key Tasks/Responsibilities 1. Day to Day responsibility for customer service delivery to Express Clients 2. Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management 3. Follow up and resolve all any operational issues / customer service concerns raised by the customer 4. Manage and maintain customer KPI expectations with regional depots 5. To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations. 6. Research client operational history past and present, visit their website to gain knowledge of products and any developments 7. Contribute to ongoing operational development and cost saving measures 8. Keep up to date with Market trends, Company products, services and news. 9. Establish, Manage and Maintain Internal and External Relationships. 10. Import and export jobs start to finish including clearance. The hours are 4on 4off 7am to 7pm Salary £35K to £40K depending on experience * We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.