Please refer to the attached job description and person specification for full details of responsibilities. The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting. Work without direct supervision to deliver brief psychological interventions via telephone. Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures. Supervise and support Apprentice and Trainee staff. Ensure that individual episodes of care are delivered in a timely, effective and integrated manner. Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment. Act as the patients and relatives advocate. Enable patients and carers to manage disability, loss and change. Champion patients rights, including: dignity, equality, diversity, choice and respect. When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing. Provide advice and guidance on mental health problems.