Job description
IT Support Engineer
Permanent
Salary: £30,000 - £35,000
Fully Remote with frequent travel to sites
Please note: A valid driving licence and access to a vehicle are essential.
About the Role
We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects.
Working within a cloud-first, Microsoft 365-based infrastructure, you'll help ensure the systems are secure, reliable, and user-friendly.
This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent service, and wants to contribute to a business with strong values and a clear mission
What You'll Do
* Provide first and second-line support for users across the business
* Troubleshoot hardware, software, printers, and connectivity issues
* Manage support tickets with clarity and professionalism
* Onboard new users, configure devices, and manage account access
* Maintain and support laptops, mobile devices, and cloud services
* Monitor and enhance IT security and endpoint protection
* Lead or contribute to small internal IT projects
* Document support procedures and create user guides
* Collaborate with other teams to improve the IT experience for all
What You'll Bring
* Proven experience in a first/second-line IT support role
* Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune)
* Proficiency with Windows 10/11, networking basics (TCP/IP, DNS, DHCP)
* Experience with Entra ID (Azure Active Directory) account management
* Solid understanding of endpoint security and IT best practices
* A customer-first mindset and the ability to prioritise effectively
* Clear communication skills and a patient, helpful approach
* A proactive attitude and ownership of tasks and small projects
Bonus Points For
* Experience in supporting remote or hybrid work environments
* Familiarity with scripting tools like PowerShell
* Certifications such as CompTIA A+, Microsoft Fundamentals, or similar