At Project Better Energy, we're on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV, and Project Digital UK. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
As a Technical Support Advisor, you'll be the face of Project EV. Delivering outstanding customer service and expert guidance to ensure customers get the very best from our market-leading products.
Why Project Better Energy?
· Salary of £25,396.80 per annum
· Monday to Friday working 8.30am – 5pm
· 40 hours per week
· 25 days holiday PLUS bank holidays
· Employee assistance program
· Discount platform
· Cycle to work scheme
· LMS platform to assist career progression and personal development
· Pension salary exchange
· Enhanced maternity leave
· Private Health Care
· Mental Health Support
· Free eye test
· Free Parking
· Company Pension
Day to Day
· Be the first point of contact for customers with technical queries
· Apply products knowledge to quickly identify solutions for customers
· Provide clear step by step guidance to solve customer queries
· Log and track all customer interactions in the CRM system
· Escalate complex issues to engineers when needed
· Work closely with other departments to enhance the customer journey
· Report recurring issues and FAQs to the Technical Manager to improve processes
· Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently
· Drive positive customer feedback across Trustpilot, Google, and other platforms
What will you bring?
· Strong customer facing experience
· Hardworking, dedicated and motivated to succeed
· Ability to stay calm, organised, and focused under pressure
· Confident multitasker, managing competing priorities effectively
· Strong problem-solving skills with a proactive approach
· Excellent communication skills, both verbal and written
· True team player who collaborates and supports colleagues
· Eagerness to learn, develop, and grow your technical skills
Project Better Energy commitment:
We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.
We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives.
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Ability to commute/relocate:
* Burton, DE13 9PD: reliably commute or plan to relocate before starting work (required)
Experience:
* Technical Support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Location:
* Burton, DE13 9PD (preferred)
Work Location: In person