Social network you want to login/join with:
Salesforce Quality Assurance Lead, crawley, west sussex
col-narrow-left
Client:
mthree
Location:
crawley, west sussex, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
26.06.2025
Expiry Date:
10.08.2025
col-wide
Job Description:
Role overview:
We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability
Key responsibilities:
* Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
* Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
* Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
* Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
* Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
* Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
* Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
* Drive the development and improvement of QA processes, best practices, and testing methodologies.
* Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
* Ensure adherence to project timelines and deliverable deadlines.
* Ensure adherence to project timelines, deliverable deadlines, and budget constraints.
* Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
* Manage and maintain the QA environment and test tooling.
Key Skills & Experience:
* 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
* Extensive experience with Salesforce Service Cloud implementations.
* Deep understanding of software testing methodologies, quality assurance principles, and best practices.
* Proven ability to design and execute comprehensive test plans and test strategies.
* Extensive experience with Jira for defect tracking and test management.
* Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
* Excellent analytical and problem-solving skills, with a keen attention to detail.
* Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.
* Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
* Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
* Experience with test automation tools (e.g., Selenium, Provar).
* Experience with tools like Zephyr.
* Proven experience in test automation, including the development and implementation of automation frameworks.
* Experience with performance testing tools and methodologies.
* Experience managing and mentoring QA teams.
#J-18808-Ljbffr