Job Description
Working closely with the automatic door installers and project management team to facilitate collaborative co-ordination of installations, whilst maximising customer satisfaction.
The main requirements of the role are to:
* Schedule labour for installations – both in advance and at short notice where required.
* Assist with planning activity and instructing the automatic door installers – planning and delegating their workload and dealing with any other requirements relating to the nature, location and duration of their work (inc. equipment hire and site access).
* Utilisation and development of business systems and ensure it is “live” including maintenance of our live planning board by updating stages of customer orders throughout the Project Lifecycle.
* Maintain Client Portals with accurate information.
* Ensure that all internal procedures are being adhered to including but not limited to issuing site checklists, generating service requests, debriefing, management of installation/commissioning sheets and bills of materials. Raising purchase orders for sub-contractor invoices, hire equipment, and site security.
* To receive and action calls or queries from customers and be their point of contact for any planned or outstanding works.
* Ensure the customer has met all requirements to ensure the installation can be completed.
Essential Criteria
* Good organisational skills
* Excellent communication and interpersonal skills
* Speed of thought, prioritisation and decision making skills.
* Good problem solving skills.
* Sense of urgency to work in a fast paced environment.
* Ability to build and maintain relationships with key stakeholders.
* Strong IT skills (Word / Excel to intermediate level and email)
* Self-motivated, working well under pressure
Benefits of Working at Record
If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.
As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK:
* 33 days of annual leave.
* Life assurance scheme.
* Efficiency bonus scheme.
* Enhanced sick pay.
* Annual salary review scheme.
* Access to an online employee benefits portal.
* Access to an extensive online training portal.
* Access to an Employee Assistance Program.
* Bi-weekly fresh fruit delivery to head office.
* Onsite tea & coffee making facilities.
To apply, please send your CV and covering letter to recruitment@recorduk.co.uk with subject heading ‘Installation Planning Coordinator’.
We look forward to hearing from you!
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