!*Director - Medical Information Operations - US Markets - Leading Pharma!*
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!*Director - Medical Information Operations - US Markets - Leading Pharma!*
Location: Hybrid in Uxbridge
FTE: 12 month contract - With the view to extend
Rate: Very good rate
Job Description
Planet Pharma is working with a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines for patients with serious diseases. They focus on areas like oncology, immunology, cardiovascular diseases, and more. They are committed to advancing science and transforming lives through groundbreaking treatments.
Objective
The Customer Engagement Center aims to design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will oversee the Contact Center strategy, including Medical Information and Customer Information.
Responsibilities
* Develop and execute strategies for US customer engagement, including Medical Information, Global Escalations, and Variant Content maintenance, aligned with WW SCE goals.
* Provide strategic leadership to a diverse team focused on Medical Information and Customer Information delivery in the US Market. Develop, coach, and foster team growth.
* Manage relationships with key matrix functions at the worldwide and market levels, including WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads, and WW Field Medical & Medical Effectiveness Leads.
* Provide MI request services for managing complex questions efficiently.
Must have experience
* Strong medical information experience in the pharmaceutical industry.
* Global experience required; US experience is advantageous.
* Previous line management experience, with 3 direct reports (1 US-based AD and 2 Senior Managers — one US and one UK).
If this role isn’t suitable, please consider referring someone. Planet Pharma offers a competitive referral scheme.
About Planet Pharma
Planet Pharma is an employment agency with headquarters in Chicago and an EMEA office in London. We operate in over 30 countries, with a network of 2500+ contractors and a strong permanent recruitment team. Recognized by FORBES as the 17th best professional staffing firm, we excel in regulatory affairs, pharmacovigilance, clinical development, and more.
Equal Opportunity Statement
We welcome applications from all qualified candidates regardless of race, sex, disability, religion, sexual orientation, or age.
Additional Information
Level: Director
Type: Full-time
Industries: Pharmaceutical Manufacturing, Biotechnology
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