As the most senior role within the IT Change job family, the Business Solutions Manager leads the delivery of change across business systems and processes, ensuring alignment with Leasys UK organisational goals. Reporting directly to the Head of IT, this role shapes the IT change strategy, manages cross-functional initiatives, and oversees the work of analysts delivering IT and data-led change. It acts as a key business partner in driving innovation, simplification, and service improvement across portfolios, while also driving continuous improvement in business operations.
Key Responsibilities:
* Leadership: Oversee the delivery of IT change initiatives, managing a team of Business Analysts, BI Analysts, and other resources as needed.
* Stakeholder Engagement: Work closely with business and IT stakeholders to ensure alignment between IT systems and business requirements.
* Project Delivery: Manage IT changes, ensuring they are delivered on time, within scope, and in line with business objectives.
* Process Improvement: Identify opportunities for business process improvement, particularly those supported by IT systems, to drive efficiency and automation.
* Documentation & Training: Ensure the development and maintenance of business process documentation. Provide training on new or updated processes, ensuring effective knowledge transfer.
* ITIL Process Management: Support the continuous improvement of ITIL-aligned processes, including Change Management, Release Management, and Service Validation and Testing.
* Team Development: Lead and support Business Analysts and other team members through mentoring, coaching, and objective setting.
What we are looking for:
* Leadership & Team Management: Proven ability to lead and manage teams, with strong interpersonal and communication skills.
* Stakeholder Management: Capable of building strong relationships with technical and non-technical stakeholders.
* Problem Solving & Decision Making: Strong analytical skills with the ability to resolve issues and make decisions under pressure.
* Business Analysis Expertise: Deep understanding of business analysis frameworks and techniques.
* Communication Skills: Ability to communicate clearly and persuasively in both written and verbal formats.
* Customer-Focused: Committed to delivering business value through customer-centric IT solutions.
* Regulatory Compliance: Awareness of regulatory frameworks affecting the UK vehicle leasing, rental, and fleet sectors, including Financial Conduct Authority.
Knowledge, Skills and Experience:
* Degree-educated in IT, Business, or a related discipline.
* Substantial experience in IT change management and business analysis.
* Experience managing a team and delivering successful IT changes.
* ITIL Foundation certification (or equivalent).
* BCS International Diploma in Business Analysis (or equivalent).
* Sofico Miles Functional Training and Miles Configuration Training (or equivalent experience).
* Experience with Agile methodologies and IT project delivery.
* Salesforce Certified Administrator certification desirable.
* Lean Six Sigma certification desirable.
* Additional qualifications in project or change management (e.g., PRINCE2
* Practitioner, AgilePM, or BCS Advanced Business Analysis) are advantageous.
* Experience with business applications such as Sofico Miles, Miles Fleet and Retailer modules, E-Commerce solutions, and BI tools.
* Familiarity with Salesforce and Amazon Connect CTI, or similar cloud contact centre solutions.
* Strong technical foundation, able to liaise effectively with technical teams while understanding business needs.
* Understanding of cloud technologies and integration between various IT systems.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.