Location
Stoke Gifford, Bristol, GB
Department Name
EM Regional Wales & Western (168003) G5
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments, click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Training Centre Administrator – Bristol Parkway Training Centre
Join the Network Rail team as a Training Centre Administrator at Bristol Parkway! This full-time, permanent role ensures the smooth operation of our training facilities, offering exceptional customer service and supporting visitors. A great opportunity to contribute to Network Rail’s safety-driven mission.
About The Role (External)
Main Responsibilities:
1. Customer Service: Act as the first point of contact for delegates and visitors, greeting them warmly and addressing inquiries to provide a positive and professional front-of-house experience.
2. Safety & Compliance: Conduct regular safety checks and inspections as directed by the Training Delivery Manager to ensure the training centre operates safely and efficiently.
3. Financial Management: Manage all transactional financial activities, including assurance procedures, procurement, and expenditure tracking, while supporting the Cost Centre Manager with period reporting.
4. Facilities Coordination: Set up training rooms, ensuring all facilities are prepared for upcoming training sessions, meetings, and events to deliver a seamless experience for participants.
5. Administrative Support: Provide robust administrative support, including preparing and archiving training packs in compliance with record retention policies. Maintain accurate documentation and databases of training activities.
6. Communication & Collaboration: Maintain a consistent telephone presence to support customer service levels. Collaborate with external training providers and visitors, facilitating smooth interactions and delivering clear safety messages.
7. Team Support: Provide communication and logistical support to the onsite training team, ensuring the team has adequate resources to perform their duties effectively.
8. Flexibility: Occasionally cover activities in other training locations as required to support the team and business needs.
What would make the ideal candidate?
* Strong customer service approach.
* High level of accuracy and attention to detail.
* Strong written and verbal communication skills.
* Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
* Resilient, adaptable and flexible.
* IT literate, with strong Excel, Word, and PowerPoint knowledge.
* Experience of working in a fast-moving environment.
* Administrators may occasionally be expected to cover activities in other training locations.
What could set you apart?
* Railway background.
* Knowledge of the Competence Management System.
* Driving License.
We believe in potential, not just qualifications. If you don’t meet every requirement but feel passionate about this role, we’d still love to hear from you. Your unique skills and experiences could be just what we’re looking for.
Further Information
Please see the attached job description for more details.
Benefits
Network Rail offers excellent benefits, including:
* Generous leave (28 days + statutory, buy/sell option).
* Pension schemes and 75% subsidies on rail/underground season tickets.
* Up to 75% discounts on leisure travel for you and your family.
* Interest-free travel loans, healthcare schemes, and GymPass discounts.
* Volunteer leave to make a difference.
* Cycle-to-work schemes and more!
How to Apply
Salary: Band 6 - Salary £22,932 to £24,000 per annum
Position Type: Full time (35 hrs per week).
Contract: Permanent
Closing Date: Wednesday 30th April 2025. Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for accessibility support if needed. Please add notes for any reasonable adjustments/modifications.
Additional Information
Network Rail benefits - click here
All employment offers are conditional upon satisfactory pre-employment checks. More info
Some roles require face-to-face Drugs & Alcohol testing. Details will be shared during the offer process.
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