About Us:
Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.
We are seeking a dedicated professional to fill the position of Scheme Manager for our Bath Property.
Key Duties & Responsibilities
1. Office Administration
-Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
-Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.
-Develop, review and update office documents as necessary.
-Manage staff holidays and sickness logs.
-Manage timesheets and ensure correct hours are submitted to payroll.
-Respond to student requests and queries on generic site email address.
-Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
-Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
-Ensure that spending and revenue meets budgetary targets.
-Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
-Manage any nomination agreements that are in place.
2. Customer Care and Pastoral Support
-Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
-Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life
-Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
-Organise social events with student input.
-Monitor social media and regularly update all social media streams.
-Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
3. Business Development
-Arrange and perform sales viewings for prospective customers.
-Promote the business at university open days.
-Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
-Develop and implement new marketing strategies.
-Build and maintain close relationships with universities and other educational establishments.
4. Facilities Management Support
-Log and inform facilities team of maintenance issues.
-Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
-Liaise with contractors for maintenance issues unable to be dealt with in house.
-Advise students of works to be carried out and access to rooms being required.
-Ensure servicing and maintenance records are kept up to date.
-Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
-Work with FM team to explore new options for maintenance and service partners.
5. Other Duties
-Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
-Perform and document regular inspections of student flats.
-Manage summer deep clean and maintenance programme of works.
-Recruit new staff members to all departments as necessary.
-Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.
Experience & Skills:
* A degree level qualification in a related field is desirable
* PBSA/ University Accommodation Sector/ hospitality/ BTR Experience
* Strong communicator and relationship builder
* Able to work in a fast-paced and often reactive environment
* Work effectively as an individual and as a team player
* Be extremely organized with the ability to multi-task
* Meticulous attention to detail
Why Join Our Team:
At Capitol Students, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
· Health and Wellbeing Initiatives: Your health matters to us.
· Virtual GP Access: Easy and convenient healthcare at your fingertips.
· Health Cash Plan: Taking care of your health expenses.
· Company Paid Sick Leave: We support you during challenging times.
· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
· Maternity Wardrobe Support: Looking and feeling great during pregnancy.
· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
· Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
· Me Day: Take a break, you've earned it.
· Access to Deals & Discounts: Enjoy exclusive perks.
· Career Celebration Awards: Recognizing your achievements along the way.
….. and more!
More details and eligibility criteria will be shared with the successful candidate!
Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.