Role: IT Support Specialist II
Location: Hybrid (at least 3 days in office weekly)
Salary Range: £36k – £40k base + 5% bonus
About the Role
This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support, preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities.
Technical Requirements
Ideally 3-4 years experience in technical support roles
* Solid experience with Windows and macOS environments
* Strong knowledge of Microsoft 365 and cloud services, including:
* User administration
* Account setup
* Familiarity with ITSM tools like Jira (or equivalent)
* Hardware provisioning and support (laptops, accessories, etc.)
* Experience performing onboarding/inductions for new starters
Soft Skills
* People-oriented, with excellent interpersonal and communication skills
* Proactive, switched-on, and able to work independently
* Detail-oriented, with a high standard of care in support delivery
Expectations by 90 Days
By the 90-day mark, the candidate should:
* Be working independently on support tickets
* Be confident with hardware provisioning and equipment processing
* Be familiar with induction processes and able to run new starter sessions
* Show initiative, care, and accountability in interactions and decision-making
Interview Process:
1. L1 Interview – Hiring Manager (30 minutes via Teams)
2. L2 Interview – Peer interview - more of an in-depth technical focus – (45 minutes via Teams)
3. L3 Interview – Head of IT (45-60 minutes)