Join Our Team as a Store Colleague at Pets at Home
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Key Responsibilities:
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: Willing to work shifts that may include evenings, weekends, and some bank holidays.
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing—they lift us up when we're down, provide companionship, and improve our health and well-being. Our trusted retail colleagues, vets, groomers, and charitable foundation work together to support pets and their owners, reflecting our shared love for animals.
We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications to manage the process efficiently. Our preferred method of contact is via email; please check your junk or spam folder regularly to ensure you receive our communications.
We embrace diversity and encourage applications from all walks of life. Even if your skills and experience don't perfectly align, if you believe you can make a positive contribution through your values and behaviors, we want to hear from you!
Benefits:
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression opportunities
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