Boston Borough Council’s Housing team has an exciting opportunity for you to join us on a full-time, permanent basis.
As an Accommodation Officer, you will play a vital role in managing temporary accommodation for households who are homeless. This is a varied position that combines practical, hands‑on tasks with sensitive, people‑focused responsibilities.
You will assist the Accommodation Team Leader in overseeing temporary and resettlement accommodation arrangements. Your duties will include facilitating clients moving in and out of properties, carrying out property inspections, and preparing accommodation so it’s ready for tenants. Preparation tasks may involve minor repairs and the use of power and hand tools, so confidence in practical work is essential.
Alongside this, you will provide advice and support to occupants, liaise with statutory agencies, and respond appropriately to complaints, problems, and anti‑social behaviour. This means you’ll need to demonstrate empathy, resilience, and assertiveness while maintaining a caring and professional approach.
What we need from you:
* Excellent communication skills and the ability to engage with people from all backgrounds
* Strong negotiation skills and a calm, composed approach to challenging situations
* Problem‑solving ability to find practical solutions for those facing housing difficulties
* Confidence in carrying out minor repairs and using power tools
* Competence with Microsoft Office, plus strong organisational skills to manage a complex caseload
This role involves regular travel across a wide rural district, with multiple site visits on a regular basis, so the ability to independently and reliably travel as part of your daily duties is essential.
If you’re enthusiastic, self‑motivated, and ready to make a real difference to people’s lives while using your practical skills, we’d love to hear from you!
BENEFITS:
* Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long‑term financial security after your working life
* Generous annual leave scheme +option to buy more
* Employee Assistance Programme
* Employee Benefits Platform including retail, holiday, and leisure discounts
* Cycle to work scheme*
* Flu Jabs
* Free Eye Test voucher for regular screen users
* Salary sacrifice car scheme
* Flexible Working Policy
* Agile Working Policy*
* Long service recognition
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