Overview
Role overview: Customer Team Member (18+) Skegness. 16 hours per week. Various shifts available including evenings and weekends. Fully flexible. We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Skegness you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Responsibilities
Customer Service:
* Greeting customers in a friendly and welcoming manner.
* Answering customer inquiries about products and services and assisting customers in finding the items they need.
* Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
* Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
Store Operations:
* Stock handling: checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
* Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required.
* Adhering to all company policies and procedures.
Key Skills / Knowledge
* Previous experience in a similar role and/or industry is preferred
* Reliably follows instructions and procedures with excellent attention to detail
* Understanding of legislative responsibilities in a retail environment and the ability to assist with adherence
* Ability to contribute ideas for delivering exceptional customer service and driving the business forward
* Experience with a ‘Challenge 25’ policy is desirable
* Keen and enthusiastic approach to working both in a team and independently
* Previous cash handling experience is preferred but not essential
Benefits
* Excellent benefits package including holiday, maternity and paternity leave and pay in excess of statutory entitlements
* Develop skills and capability in a supportive, multi-diverse culture
* Outstanding Training & Development
* Hands-on experience in a high-volume, fast-paced convenience store
* Generous staff discount in all SPAR stores (excl. Alcohol & Cigarettes)
* Proactive promotion of internal candidates
* Paid Breaks
* Free Tea & Coffee
* Early access to pay through ‘EarlyPay’
* 24/7 access to payslips and rotas via HR/Payroll portal
* Wellbeing support and access to emotional support, counselling, legal and financial advice
* Company Pension Scheme and NEST
* Life Insurance and Long Service Awards
* Cycle to work scheme
Inclusive environment: Disability Confident Committed employer with a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
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