As Strategy Lead, you will be based within the Strategy team reporting to the Head of Strategy. The Strategy Team sets the long-term direction for the Valuation Office Agency across its three strategic objectives: providing trusted valuations efficiently; delivering an excellent customer experience; and being a great place to work. We work with policy, operations, and central functions to define and prioritise the Agency's short-term, medium-term, and long-term aims. We gather and analyse data to deliver evidence-based propositions on how to achieve these aims, as well as solutions for complex and wide-ranging challenges. We set out appropriate designs and implementation approaches, translating them into actionable plans. The Strategy Team sits within the broader Strategy and Transformation Group, working across all aspects of the Agency to provide teams with structure and expertise to develop and land transformation successfully. We ensure alignment between major programmes and smaller transformation projects by providing the holistic picture for the Agency. As Strategy Lead, you will initially be responsible for the VOA's Customer & Channel Strategy, taking forward our refreshed Customer Strategy to ensure our day-to-day activity and transformation plans deliver our customer's priorities. You will work with a broad range of operational, data, customer experience, communications, and transformation colleagues to embed the customer's strategic priorities and channel hierarchy into the broader Agency. The role involves high levels of senior engagement and stakeholder management. The role will also involve leading and supporting broader strategic elements of the VOA's transformation and programme work, generally focused on improving operations or customer experience.
Strategy Lead - Key responsibilities
1. Owning the Customer & Channel Strategy - ensuring ongoing customer-related VOA activity aligns with the strategic principles set out in the strategy, and that the Strategy remains relevant to our customer and stakeholder groups.
2. Leading Strategy Development - defining strategic ambition, developing strategic business cases, driving strategic analysis, and implementing steps to enable strategy delivery.
3. Transitioning into design and delivery - refining roadmaps, testing strategic assumptions, conducting cost-benefit analyses, and working closely with design, delivery, and operational colleagues to ensure appropriate work packs and ownership, maintaining strategic vision throughout phases.
4. Ongoing Strategic Support - providing strategy input into investment cases, portfolio assessments, and annual business plans.
5. Stakeholder Management - identifying key stakeholders and developing effective relationships to enable collaborative strategy development.
6. Build Strategic Capability - developing yourself and others to enhance strategic capability within the team and across the business.
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares a disability and meets the minimum criteria for the job. In certain recruitment situations, such as high-volume, seasonal, and high-peak times, the employer may limit the number of interviews offered to both disabled and non-disabled applicants. For more details, please visit our website.
The Valuation Office Agency (VOA) is the public sector's property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion of revenue that benefits communities across England and Wales. We champion professionalism, integrity, respect, and innovation. We are committed to a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering colleagues to succeed at every step of their career journey.
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