Responsible for: HR Shared Services Administration Team Managing 5 HR Administrators
Location: Blackburn
Agility is working with a one of UKs most innovative organisations with $2 billion turnover and due to expansion and internal promotion they are now centralising their HR Shared Services to the North West.
Job Purpose
We are looking for a HR Shared Services Team Lead to supervise a team of 5 HRSSC Administrators providing all HR transactional and administrative support to the UK business from the recently established HR Shared Service Centre (HRSSC) in Blackburn. This role will oversee an efficient and effective service, and support the team in delivering a customer focused service that meets SLA's, and works on continuous improvement to ensure the aims of the business are achieved.
Key Responsibilities
Assisting the HRSSC Manager to continuously develop the HRSSC
Overseeing a customer focused administrative/transactional function that meets SLA's and KPI's.
Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
Providing training to the team on systems, policies and procedures as required
Effectively dealing with any queries escalated to your attention
Supporting all staff designated to your responsibility, to achieve the targets
Motivating your team through monthly 1:1's and identifying training needs
Regularly seeking feedback from stakeholders on the performance and productivity
Undertaking other duties, training and or hours of work as may be reasonably required
Experience/Skills/Qualifications:
High level understanding of HR issues, process and procedure together with knowledge of statutory requirements
In depth knowledge of transactional processes (preferably gained in a HR environment) to enable interpretation for policy and guidance to customers
Knowledge and understanding of HR Administration
Understanding of Data Protection legislation, its implications, and the need to comply
Experience of working in a customer focused environment, ideally working to SLA's
Experience of managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development
Strong organisational skills
Excellent verbal and written communication skills
Ability to balance demands and priorities
Experience of problem solving
Ability to proactively identify opportunities to improve the service
Experience in using Service Now is desirable
Free Parking
Great office environment
30 days holiday including bank holidays
Study Support
Opportunity to work from home 1 day per week after probation
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