Retail Customer Advisor (Belfast - Castle Court) - 12 hours
- Part‑time
- Position: Three Retail Customer Advisor
- Location: Castle Court Shopping Centre, Unit 4, Belfast, United Kingdom, BT1 1DD
- Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on store performance
- Working hours: 12 hours across 2 days per week, including weekends on a rotation basis
Key Responsibilities
- Customer engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
- Customer focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem solving: Resourceful and proactive in resolving customer enquiries and challenges.
Qualifications & Skills
- No prior knowledge of our products required; full training will be provided.
- Ambition and drive to learn are essential.
- Excellent communication and customer service skills.
- Ability to meet sales targets and work within a retail environment.
Benefits
We care about our people’s success by offering competitive pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise benefits such as discounts, vouchers, a pension plan, and more. Career development tools are also provided.
Inclusive Employment
We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments can be arranged to support you during the interview process. Contact your recruiter directly or email jobs@three.co.uk for guidance.
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
