Overview
Express new ideas, take initiative and save lives. IC24 is built on bravery and a commitment to high-quality urgent care for over six million people. If you are passionate about outstanding patient care and being the first point of contact in a fast-paced healthcare environment, IC24 is looking for a professional, courteous, and highly organised Receptionist to join our Out-of-Hours (OOH) department.
Responsibilities
* As a key member of the team, you will be the welcoming face of IC24. You will receive patients into the OOH base, maintain accurate records, and ensure clinicians see patients in priority order while delivering a high standard of care and confidentiality.
* Greet and register patients professionally and efficiently.
* Manage a real-time log of expected patients.
* Direct clinicians based on patient priority.
* Always maintain confidentiality.
* Liaise with call centres for seamless coordination.
* Support doctors with communication and administrative tasks.
* Ensure medical supplies and stationery are well-stocked.
* Uphold and improve quality standards in patient service.
* Assist with filing and general administrative tasks.
What We're Looking For
* Excellent communication and organisational skills.
* A caring and professional attitude.
* Ability to work effectively under pressure.
* Commitment to confidentiality and patient care.
* Flexibility to work shifts, including evenings and weekends.
Location, Hours, and Terms
* Location: Maidstone Hospital / Tunbridge Wells Hospital / Darent Valley Hospital.
* Hours: Full time 37.5 hours (mainly evenings and weekends).
* Term: Fixed term until 30 November 2025.
What’s in it for you
* Hourly rate starts from £12.25 per hour.
* Enhanced Bank Holiday rates.
* Additional annual leave above statutory minimum based on service.
* Opportunity to join the NHS Pension Scheme.
* Free 24/7 independent counselling service.
* Learning and development opportunities.
* Free membership to our reward and discount platform.
* Access to Blue Light Card and other NHS Discount Schemes.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, satisfactory completion of a standard check, and two references.
About IC24
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.
Equal Opportunity
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and particularly encourage applications from ethnic minorities, applicants with a disability, and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
careers.ic24.org.uk
Notes
Whats in it for you is advertised as above. Employment is subject to proof of eligibility to work in the UK, and satisfactory references.
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