HEAD OF QUALITY
CREWE
UP TO £80,000 + RAPIDLY GROWING BUSINESS
THE OPPORTUNITY
Due to continue growth, and ambitions to exceed £250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service.
You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa £70 million turnover, with the aim to hit £250 million in 4 years.
If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!
THE ROLE
Own the end to end customer journey and service quality
Leading on the analysis of customer feedback and complains to identify improvements
Establish KPIs to be implemented to benchmark quality and regularly reporting on them
Implementing internal quality standards across customer service, manufacturing and logistics
Driving a true right-first-time culture across departments
Reviewing existing processes, identifying require changes and improvements and implementing where needed
Taking ownership of the QMS
Leading on internal and external audits, including ISO
Managing the ISO 9001 compliance across the business
Leading on customer service to improve responsiveness and process and align the department with quality objectives
Creating and driving a culture of accountability and leading by example
THE PERSON
Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
Have experience working on an ERP system
Previously worked for a £150 million turnover business with an understanding of managing quality in a business of this scale
Confident to drive a quality around culture as the first solely quality dedicated hire in the business
Be capable of making an impact across a diverse range of processes
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