About The Borough
Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town that creates a rich sense of community shared across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, and a mix of modern and historic town centre. It has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.
About The Role And Our Ideal Candidate
The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. As the Housing Triage Officer you will be the first point of contact for residents approaching the Council for housing assistance, providing early intervention and advice to prevent homelessness.
Your role will be to triage all initial housing presentations, determine if we are likely to owe the household a housing duty, provide tailored advice, enter applicants into the case management system, collate paperwork and documents to assist the Housing Solutions Officer in completing homeless decisions. You will also deal with the Community Housing inbox, scan paperwork onto customers' files, enter notes on the case management system, respond to queries and offer advice on housing solutions either face to face, over the phone or by email. It will be your responsibility to ensure that all performance targets are met, promote the profile of the Council’s services and ensure high levels of customer satisfaction, and support the Team Manager by contributing to the overall development of the service.
About Us
This is an exciting time to be joining the Community Housing Service in Kingston. We have recently restructured all services with a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the best outcomes for residents of the Borough. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so your ideas—big or small—will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work–life balance, some of which include:
* A generous annual leave entitlement of 25‑32 days, plus bank holidays (pro‑rata if part‑time working hours apply) depending on service and grade.
* Enhanced maternity, paternity, shared parental, adoption and dependants leave.
* Three volunteering days per year in Kingston.
* Hybrid working (dependent on the role).
* Flexible and agile working arrangements using Google Chromebooks.
* Learning and development portal offering a range of courses.
* Discounts on a range of local shops, restaurants, gyms and leisure centres.
* Interest‑free season ticket loans.
* Local Government Pension Scheme.
* Bicycle loan facilities and cycle‑to‑work scheme.
* Electric vehicle leasing scheme.
* Confidential health & wellbeing and counselling support.
Application Process
Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Refer to the requirements outlined in the job profile when completing your application and check that your CV details have been uploaded correctly in the relevant sections.
We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate to boost our productivity and streamline how we deliver our Council services efficiently. However, we reserve the right to reject applications where it is apparent that AI‑generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace our STAR values.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications have been received, so it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.
As part of our award‑winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias, enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse, etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.
Additional Information
We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, so we welcome applications from under‑represented groups.
To support our workers and their families we offer a range of family‑friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.
We are also proud to be a disability‑confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer, all our employees are guaranteed the London Living Wage regardless of their length or type of contract.
UK immigration: The UK has a points‑based immigration system affecting EU and Non‑EU workers and sponsorship requirements. We advise checking the GOV.UK website for right‑to‑work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations; as a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.
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