NightHawk® Team Leader
Salary: £34,000
Part‑time – 37.5 hours per week
Shift pattern: 12am – 9am
Hybrid working
This is an exciting time to join the UK’s largest teleradiology company based in Hastings, East Sussex, which is experiencing growth and looking for a team leader to join the busy NightHawk® service, the UK’s largest overnight teleradiology support function for the NHS. Working alongside the head of operations UK and acute operations manager, our NightHawk® team leader will lead, develop and support our NightHawk® administrators to continuously improve delivery of our acute service lines.
Key Responsibilities
* Actively assess team members’ skillsets and deliver coaching and support to enhance their capabilities.
* Work by exception across the board to ensure maximum positive impact per action completed.
* Deliver regular team meetings and set performance actions, creating a performance‑led team focused on improving KPI’s.
* Complete monthly 1‑2‑1s with your team and support wellbeing.
* Build a strong cohesive team that is autonomous, providing greater flexibility upon absence to absorb work rather than build backlogs.
* Pro‑actively monitor live service, take action and liaise with other teams as required to ensure our clients receive the highest quality of service in line with agreed KPIs and performance metrics.
* Manage performance, track progress against targets, and communicate these to the team.
* Be responsible for the initial induction and continuous training of team members to maintain high standards.
* Manage, develop and adhere to processes and documentation, including their continual improvement.
* Create and distribute service handovers to the relevant stakeholders across the business.
Who We Are
Medica is the UK’s largest telemedicine provider, offering services to over 50% of the NHS with specialist reporting worldwide. With over 240 head office staff and a focus on growth, now is an ideal time to join us.
We welcome people from all groups in the community to apply for jobs with Medica to maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work‑life balance.
Requirements
* Ideally a minimum of a year of team‑leading experience
* Ability to motivate, inspire and influence a team
* Proficient in IT with good user knowledge of Microsoft systems and office suite
* Ability to learn new IT systems quickly
* Ability to coach and mentor new starters and existing team members
* Experience in forecasting and rota planning
* Excellent verbal and written communication skills
* Motivating team to achieve organisational goals
* Evidence of working within a fast‑paced environment
Benefits
* 🕘 Flexible and hybrid working
* ⚖️ A company culture that promotes work life balance
* 🌱 Commitment from employers to continued learning and development
* 🧠 Access to Employee Assistance Programme
* 💸 Annual bonus
* 🌍 Enhanced holiday allowance + bank holidays
* 🕊️ Group life assurance
* 👵 Pension
* 🎉 Social events
* 🤒 Sick pay
* 🚲 Cycle to work scheme
* 🌳 Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
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