Join to apply for the Manager role at ESS – Defence, Energy and Government Services
Location: HMS Sultan – Portsmouth, England
Salary: £33,300 per annum
Hours: 40 hours per week, Monday to Friday (8:00–16:30)
Contract type: Full Time, Permanent
Overall Purpose of the Role
We’re looking for an experienced and motivated Facilities Manager to join our ESS team! In this exciting role, you’ll enhance the customer experience and uphold the reputation of ESS by leading a team of 30 dedicated colleagues, managing facilities operations, and ensuring exceptional service delivery. You’ll take charge of cleaning and accommodation services, manage budgets and resources efficiently, and champion safety, quality, and compliance across your site.
Key Accountabilities
* Promote a positive Health & Safety culture, ensuring all team members follow company and client procedures.
* Take ownership of FM service delivery across all assigned areas, including remote sites.
* Manage cleaning labour, equipment, and resource budgets effectively.
* Use data and insight to forecast labour needs and drive profitability.
* Ensure Compass Service Framework policies and procedures are current and implemented correctly.
* Build and maintain strong client relationships through effective communication.
* Recruit, train, and develop your team with a focus on growth and succession.
* Lead and motivate your team of 30, ensuring high standards and engagement.
* Conduct customer journeys, audits, and quality checks to maintain service excellence.
* Oversee onsite accommodation services in line with service level agreements.
* Manage third‑party suppliers and contractors to ensure agreed service levels are met.
* Attend off‑site meetings, training sessions, and work flexibly when needed.
* Role‑model the ESS Way behaviours at all times.
* Ensure all company, client, and legal requirements are implemented effectively.
* Undertake any reasonable duties requested by your Line Manager.
Person Specification
Essential
* Enthusiastic and passionate about delivering excellence in hospitality or facilities management.
* Excellent communicator with strong leadership and people management skills.
* Minimum 12 months’ experience managing a cleaning or FM operation.
* Proven experience managing a large team (20+ employees).
* Previous experience in Hotel, Hospitality, or similar service‑led environment.
* IT literate with good numeracy and analytical skills.
* Able to meet time‑sensitive deadlines and work flexibly as needed.
* Full UK manual driving licence.
Desirable
* NVQ Level 3 qualification (or equivalent).
* Knowledge of Health & Safety legislation and compliance requirements.
What We Offer
* £33,300 per annum
* 40 hours per week (Monday–Friday, 8:00–16:30)
* Free on‑site parking
* Free meal during your shift
* Reduced gym membership rate
* Career progression through Compass Careers Pathway
* Global organisation that values its people and invests in your growth.
Benefits
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Unwind with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
Job Reference: com/2310/95796001/51914548/SU #Defence
About ESS
At ESS, part of Compass Group UK & Ireland, we deliver outstanding support services to the Defence, Government, and Offshore sectors. Our people are at the heart of what we do — creating safe, welcoming environments where communities and teams thrive 💚.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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