Retail Assistant Manager
£13.25 - £15.46 per hour plus benefits
Reports to: Shop manager
Department: Trading
Contract: Fixed-term contract until November 2028
Working hours: Part time – 15 hours per week
Location: East Dereham Shop
Closing date: 17th May 2026 23:55
Internal title: Assistant Shop Manager
Responsibilities
* Support the shop manager to guide, inspire, and engage a diverse team of paid staff and volunteers.
* Support the commercial running of the store, including display and merchandising, stock management, shop standards, layout, sales and income.
* Lead by example and provide excellent customer and supporter service.
* Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell-through, and stock processing.
* Create relationships with the local community and Cancer Research UK colleagues.
* Support the shop manager in organising and delivering creative fundraising events to achieve fundraising targets.
* Maintain compliance with health and safety, safeguarding, security, administration and HR policies.
* Deputise for the shop manager in their absence.
* Perform varied manual handling and physical activity required in day‑to‑day duties.
Qualifications
* A working knowledge of what makes great customer service.
* Experience working in a lively and vibrant environment.
* Adaptability in changing situations and the ability to work effectively independently.
* Commercial awareness.
* The ability to create relationships and communicate well.
* Flexibility to work on a rota basis, meeting business needs while balancing life outside of work.
* Eligibility to work in the UK (no visa sponsorship).
* Basic DBS check (subject to offer).
Benefits
We provide a generous salary and benefits package, career and personal development opportunities, and high-quality tools, policies and processes to support your role. The benefits package includes a substantial retirement plan, a flexible leave allowance, discounts on travel, technology, gym memberships, and more.
Legal & Equality Statements
You must be eligible to work in the UK to apply for this vacancy.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.
Unfortunately, we are unable to recruit anyone below the age of 18.
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