Join to apply for the Improvement Lead role at Serious Fraud Office (UK)
Join to apply for the Improvement Lead role at Serious Fraud Office (UK)
The role will be based at our offices at 2-4 Cockspur Street, London, SW1Y 5BS, in central London. Please be aware that this role can only be worked in the UK and not overseas. Informal hybrid working arrangements apply and there is an expectation that staff will attend the office regularly. Work pattern and office attendance will be agreed with successful candidates.
Job Summary
Strategy Group’s diverse responsibilities support operational delivery across the whole of the Serious Fraud Office (SFO). Strategy Group is made up of c.50 staff across five teams working on areas including Strategy & Planning, Performance, Risk & Assurance, Communication, Policy & Engagement, Victim & Witness Care, Continuous Improvement (CI), Operational Guidance & Policy, Memorandums of Understanding, Project Management Office, Private Office & Governance.
As The Improvement Lead You Will Lead a Small Team Responsible For Improvement Across Key SFO Functions, Covering Both Operational And Enabling Areas. You Will Work Across The Organisation To Develop, Deliver, Maintain, And Improve The Following Areas To a High Standard In Line With Our Priorities And Strategy:
* Continuous Improvement (CI) through our newly launched CI Service and Process.
* Operational Guidance and Operational Policy through our Operational Handbook and associated policies, procedures, and processes.
* Improving ways of working and relationships partners through our Memorandum of Understanding Service to ensure that the SFO is the partner of choice, both domestically and internationally.
The role is multi-functional role and you will need to develop close working relationships with colleagues across the organisation, at all levels. You will work closely with Senior Leadership and report to different functional committees within the organisation, chaired by SCS2 Executive Team members.
You will gain excellent experience in developing and delivering organisation-wide improvements, and the have the opportunity to work with senior leaders to deliver important services crucial to the delivery of the SFO’s strategy and its overall mission.
As a Senior Leader in Strategy Group you may need to support wider organisational priorities as and when they arise and will take a hands-on approach to the role, to ensure consistent delivery of a quality service to the SFO.
Job Description
The role would suit a professional Improvement Practitioner who can lead colleagues at all levels, think independently, and work collaboratively. The role holder will focus on delivering and improving services, enjoy working across teams, be comfortable working with senior leaders, and understand the detail of the work for which they are responsible.
As An Improvement Lead You Will Be Responsible For:
Continuous Improvement Service
* Leading the development, delivery, and improvement of our Continuous Improvement Service and Process, including developing and maintaining a CI culture across the SFO.
* Lead the development and implementation of continuous improvement strategies, ensuring alignment with departmental and government-wide objectives.
* Collaborate with senior leaders, operational teams, and external partners to drive a culture of improvement and efficiency.
* Alongside the Head of Improvement & PMO, the Head of Strategy Group, and the Chief Technology Officer, working with colleagues at all levels to identify opportunities to harness the power of AI technologies safely, effectively, and responsibly in order to drive productivity, innovation, improvements and efficiencies across the SFO.
Operational Guidance and Policy
* Continuous improvement and effective delivery of the Operational Handbook and ensuing processes and procedures both proactively and through Request for Change (RFC) alongside the ongoing maintenance of the Operational Handbook.
* Deliver and continue to improve the effective system to maintain the Operational Handbook content.
Memorandum of Understanding Service
* Leading the development and delivery of the Memorandum of Understanding Service in the SFO
For more information about the role and for a full list of key responsibilities, please see attached Job Pack.
The role would suit a professional Improvement Practitioner who can lead colleagues at all levels, think independently, and work collaboratively. The role holder will focus on delivering and improving services, enjoy working across teams, be comfortable working with senior leaders, and understand the detail of the work for which they are responsible.
As An Improvement Lead You Will Be Responsible For:
Continuous Improvement Service
* Leading the development, delivery, and improvement of our Continuous Improvement Service and Process, including developing and maintaining a CI culture across the SFO.
* Lead the development and implementation of continuous improvement strategies, ensuring alignment with departmental and government-wide objectives.
* Collaborate with senior leaders, operational teams, and external partners to drive a culture of improvement and efficiency.
* Alongside the Head of Improvement & PMO, the Head of Strategy Group, and the Chief Technology Officer, working with colleagues at all levels to identify opportunities to harness the power of AI technologies safely, effectively, and responsibly in order to drive productivity, innovation, improvements and efficiencies across the SFO.
Operational Guidance and Policy
* Continuous improvement and effective delivery of the Operational Handbook and ensuing processes and procedures both proactively and through Request for Change (RFC) alongside the ongoing maintenance of the Operational Handbook.
* Deliver and continue to improve the effective system to maintain the Operational Handbook content.
Memorandum of Understanding Service
* Leading the development and delivery of the Memorandum of Understanding Service in the SFO
For more information about the role and for a full list of key responsibilities, please see attached Job Pack.
Person specification
See above and attached Job Pack.
Behaviours
We'll assess you against these behaviours during the selection process:
* Changing and Improving
* Communicating and Influencing
* Making Effective Decisions
* Leadership
We only ask for evidence of these behaviours on your application form:
* Leadership
Alongside your salary of £55,789, Serious Fraud Office contributes £16,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions
Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.
Discretionary performance-related bonus scheme.
Interest-free season travel ticket, bicycle loan and cycle to work scheme.
Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.
Opportunities for learning and development.
Flexible working arrangements and family-friendly policies.
Voucher for eye care and discounted spectacles.
Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/
Maternity and paternity leave provision over and above the statutory entitlements.
Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:
* Discounts with high street retailers
* Savings on grocery shopping at a range of supermarkets
* Special salary sacrifice and recognition schemes
* Reloadable gift cards and e-cards
* Instant vouchers
Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Application stage
As part of the application process you will be required to provide:
* A 250 word example of how you meet the behaviour Leadership for the role at the required level.
* A personal statement of no more than 750 words that explains how your skills and experience meet each of the essential and desirable experience criteria as listed in the job pack.
Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.
* A supporting CV outlining your job history
It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.
Interview stage
Behaviours and essential and desirable experience as outlined in the job pack will be tested at interview.
Candidates invited to interview will also be required to prepare and deliver a presentation.
Full details of the interview process will be made available to shortlisted candidates in the invite to interview.
Sift to take place from 18 June 2025.
Interviews are expected to take place 25 - 27 June 2025, in person at the SFO office.
All dates are indicative and subject to change.
This is a fixed-term appointment for 24 months with a possibility of extension (subject to business need).
For permanent civil servants joining the Serious Fraud Office (SFO) on a Fixed-term Appointment:
Please note if you accept a Fixed-term Appointment with the SFO the preferred option is for you to transfer from your home department on a loan basis to ensure you can return to your home department at the end of the Fixed-term Appointment. Exceptionally, if a transfer on a loan basis cannot be agreed by your home department, you would transfer to the SFO on the basis that you would lose your permanent Civil Service status but retain your continuity of employment. However, if you face a redundancy situation at the end of the Fixed-term Appointment you will be treated as a permanent civil servant for redundancy and redeployment purposes only. You must have two years’ service to be eligible for redundancy benefits under the Civil Service Compensation Scheme.
Therefore You Should Be Aware That When Your Fixed-term Appointment At The SFO Comes To An End, Your Employment In The Civil Service Will End, Unless:
* an extension to your Fixed-term Appointment has been agreed by the SFO.
* a conversion to permanent status has been agreed by the SFO.
* you are successfully redeployed into a suitable alternative post
* you secure another Civil Service post through a recruitment process.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : People and Culture
* Email : People@sfo.gov.uk
Recruitment team
* Email : People@sfo.gov.uk
Further information
For external competitions there is no appeal against the selection decision. However, individuals have a right to appeal if they feel that the principle of appointment on merit through fair and open competition and the Civil Service Commissioners’ recruitment principles have not been met. Individuals who want to appeal should do this by setting out their grounds for appeal in an email for the attention of Head of People to People@sfo.gov.uk. If, after an internal appeal, you still believe that the Civil Service Commissioners’ Principles have not been met, then you can contact the Commission directly: Complaints should be sent in writing to: Civil Service Commission, Room G08 ,1 Horse Guards Road, London SW1A 2HQ. Email info@csc.gov.uk
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Law Enforcement
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