Application Deadline December 19, 2025 Department Customer Experience Employment Type Permanent - Full Time Location Crewe Workplace type Onsite Compensation £41,794 / year Reporting To Sandra Gardner Key Responsibilities Skills, Knowledge and Expertise Benefits About London Northwestern & West Midlands Railways We are proud to operate two new railway brands for and to the Midlands, the North West and London. In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart. Both services are operated by West Midlands Trains Ltd, part of Transport UK. Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay. Documents