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Quality, Compliance & Training Manager, Croydon
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Client:
.Payroll Easy Group
Location:
Croydon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
db01790cc824
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Role Overview
We are seeking a forward-thinking and highly structured Quality, Compliance & Training Managerto establish and scale our Centre of Excellence (CoE). This pivotal role will be the engine room behind how we maintain operational consistency, quality, and compliance across the business — and how we scale our people, processes, and systems globally.
In the immediate term, you will lead the creation of company-wide SOPs, training frameworks, and documentation standards. Longer term, you will play a key role in:
- Integrating new acquisitions by standardising practices across acquired businesses
- Building a Training Academy to onboard and upskill remote, international, and outsourced teams
- Supporting the development of a global delivery model, underpinned by structured, replicable practices
You’ll sit at the intersection of quality, compliance, learning, and scalability — with the opportunity to shape the future of how our company grows and delivers value worldwide.
Key Responsibilities
Centre of Excellence & Process Frameworks
· Build, lead, and embed a central Centre of Excellence to define and enforce standards across all business units.
· Develop and maintain a company-wide repository of SOPs, process maps, templates, and documentation.
· Work with departmental leaders to standardise onboarding, service delivery, and reporting across teams.
· Support M&A integration by onboarding acquired businesses into the CoE framework.
· Review and approve high-stakes documents (e.g. policies, SOPs, proposals, internal guides) for clarity and compliance.
· Coach internal teams on documentation best practices and writing standards.
· Design and launch a scalable Training Academy to support onboarding and progression of both UK and overseas staff.
· Create modular, role-specific training content using blended delivery (e-learning, workshops, videos, etc.).
· Conduct training needs analyses in collaboration with department heads.
· Monitor training outcomes and progression, reporting against defined KPIs.
· Collaborate with HR and business unit leaders to prepare offshore teams for outsourced delivery work.
Compliance & Quality Assurance
· Oversee internal compliance policies and standards (e.g., GDPR, ISO, CQC).
· Maintain the internal compliance calendar and risk register.
· Conduct regular audits, lead training on compliance topics, and coordinate incident responses.
· Ensure compliance and QA are embedded within the CoE’s governance structure.
· Review contracts, SLAs, and tenders to ensure consistency, clarity, and risk control.
· Lead or contribute to public sector tender submissions, bid writing, and response development.
· Maintain a central repository of reusable bid assets, policies, and case studies.
Social Value & ESG
· Support the integration of social value commitments into recruitment, training, and community initiatives.
· Develop and report on company-wide ESG and social value metrics aligned with procurement frameworks.
Recruitment & Workforce Support
· Support HR with the development of internal recruitment processes, both in the UK and internationally.
· Create role-specific induction and onboarding materials for various departments.
· Ensure recruitment and retention strategies are values-aligned and compliance-ready.
Leadership & Culture
· Champion a culture of excellence, accountability, and documentation discipline.
· Lead internal sessions on quality, documentation, and continuous improvement.
· Serve as the internal guardian of “how we do things” — supporting a scalable and values-aligned operation.
· Lead by example in setting behavioural standards and fostering a high-performance environment.
About You
You are a systems-driven professional with experience in operational excellence, compliance, and learning. You have a natural ability to simplify the complex, document the undocumented, and build scalable systems that others can adopt and follow. You thrive in dynamic, multi-entity environments, and are confident in managing change, influencing culture, and supporting strategic initiatives.
Required Experience & Skills
· Proven experience designing and delivering training across departments or regions.
· Demonstrable expertise in documentation governance, compliance frameworks, and quality assurance.
· Experience leading or contributing to public sector tenders and reviewing business contracts.
· Familiarity with social value development and reporting.
· Experience supporting recruitment processes in both the UK and international markets.
· Strong leadership and cross-functional collaboration capabilities.
Qualifications
· Degree or equivalent in Business, HR, Operations, Education, or Compliance.
· Certifications in Learning & Development, Instructional Design, or Quality Assurance (e.g. CIPD, ISO, Lean Six Sigma).
· Project management experience (e.g., PRINCE2) beneficial.
Why Join Us?
This is a rare opportunity to build the systems and standards that power a growing group of companies. You'll be at the heart of shaping how we deliver work, train people, and grow internationally — with full support from the leadership team.
If you're passionate about quality, learning, and scalable systems, and want to leave a legacy that works beyond borders — we want to hear from you.
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