Customer Service Administrator Location: Droitwich (Office-Based) Job Type: Full-time, Permanent Salary: Up to £24,000 Hours: 37.5 hours per week (including some weekends) Are you a skilled administrator with a passion for delivering top-notch customer service in a fast-paced environment? An established and thriving retail business is looking for a Customer Service Administrator to join their team based in Droitwich. You'll be the first point of contact for customer queries and play a key role in ensuring a smooth and professional customer journey - both online and in-store. Key Responsibilities: Answer incoming calls and emails, resolving queries or routing to the appropriate colleague Support customers with their orders in a polite, professional, and efficient manner Liaise with internal teams and external couriers to confirm stock, delivery details, and product queries Handle any issues that arise, escalating to a Team Leader when required Administer the company's loyalty scheme - processing renewals, handling queries, and dispatching member packs Assist the wider retail management team with a variety of administrative tasks using Excel, Word, and internal systems What You'll Bring: Minimum 1 year of experience in an office-based or customer service admin role Excellent verbal and written communication skills with a proactive approach to problem-solving Solid IT and data-entry skills, with the ability to work across multiple systems accurately A calm, professional manner under pressure with the ability to juggle competing priorities Willingness to learn online systems, courier platforms, payment processing, and multiple inboxes Benefits: Generous colleague discounts across the business Life insurance and pension scheme Free on-site parking Supportive, friendly team environment with ongoing training Opportunity to work in a beautiful retail setting If you're organised, customer-focused, and ready to bring your administrative skills to a dynamic and varied role - this could be the perfect next step in your career. How to apply: If you're interested, please send your CV to (url removed) or call (phone number removed)