Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydon office.
General Responsibilities:
1. Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
2. Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
3. Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
4. Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
5. Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
6. Provide training and support to staff and managers, helping them stay on top of new systems and processes.
7. Train and advise junior team members, supporting their development.
8. Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.
Experience Desired:
1. At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
2. A customer-first mindset with the ability to connect with and support users at all levels.
3. You enjoy troubleshooting and can break down technical issues into clear, manageable steps.
4. Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
5. Ability to maintain the helpdesk and ensure smooth, efficient operation.
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Contact/Further Information
If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.
Job Title: IT Support Officer - 5440
Job Reference: 5440
Contact
Start Rite Business Centre
Broadland Business Park
Peachman Way.
Norwich.
NR7 0WF
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