Regulatory Services Service Support Officer - NN16 8TLOur BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:a competitive salarya pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.lots of opportunities to develop your skills, knowledge and potential in a large unitary councilgenerous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 dayshybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance. We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About the roleProvide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.For further information regarding the role please contact Russell.Howell@NorthNorthants.gov.uk About you4 GCSE’s or equivalentWorking knowledge of the work of Regulatory services Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agenciesEffective management of competing demands and tight deadlinesComputer literate with experience of using case management systems and Office 365Fluent in spoken and written EnglishExcellent verbal communication and presentation skillsAble to produce clear and concise letters for members of the public..Able to demonstrate skills in planning and organisingAbility to work as part of a team and manage own caseloadAbility to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers